Hei Tung Helena Sin
Immigration Officer
Summary
Trained as an Immigration Officer with strong leadership skills and high level of integrity and discipline. Experienced with staff management, employee relations and government policy compliance. Utilised effective communication and strategic planning to support divisional and sectional objectives.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Immigration Officer (Operation Support)
Immigration Department
03.2020 - Current
- Handled all staff related matters for over 300 staff at Lok Ma Chau Spur Line Section and over 90 staff at Hung Hom Section.
- Assisted senior officer with staff disputes, disciplinary actions and other workplace issues.
- Developed and implemented administrative procedures in compliance with applicable government general regulations and guidelines.
- Maintained accurate personnel records, ensuring privacy standards were met in accordance with PD(P)O.
- Developed and implemented onboarding and orientation programs for new post-in staff.
- Organized regular team-building events to promote team spirit and boost morale.
- Conducted regular performance reviews and appraised staff performance.
- Planned and executed the dismantle of Hom Hung Section.
- Coordinated staff to visit to the NSE Gallery.
- Communicated and negotiated effectively with internal and external counterparts.
Assistant Product Technologist
John Lewis & Partners
07.2018 - 02.2020
- Evaluated finished assemblies for compliance with standard procedures and design requirements.
- Resolved technical issues, leading to increased client satisfaction and retention.
Retails Embedded Support
Intertek Testing Services (United Kingdom) Limited
07.2017 - 07.2018
- Provided onsite technical support to client.
- Promoted testing business opportunities.
Client Services Executive
Intertek Testing Services (Hong Kong) Limited
11.2015 - 03.2017
- Delivered exceptional customer service to clients, ensuring a smooth testing services experience.
Education
Bachelor of Arts - Accounting And Finance
University of Durham
United Kingdom 10.2012 - 06.2015
Skills
Team leadership
Staff management and relations
Government policy and regulations
Work Planning and Prioritization
Teamwork and collaboration
Problem-solving abilities
Work Planning and Prioritization
Certification
200-Hour Yoga Teacher Training Certificate
Timeline
50-Hour Yoga Alliance Accredited Continue Education Training (Chair Yoga)
12-2024
200-Hour Yoga Teacher Training Certificate
05-2024
Immigration Officer (Operation Support)
Immigration Department
03.2020 - Current
Assistant Product Technologist
John Lewis & Partners
07.2018 - 02.2020
Retails Embedded Support
Intertek Testing Services (United Kingdom) Limited
07.2017 - 07.2018
Client Services Executive
Intertek Testing Services (Hong Kong) Limited
11.2015 - 03.2017
Bachelor of Arts - Accounting And Finance
University of Durham
10.2012 - 06.2015
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