Marco Leung

Results-driven Senior Operations Technical Support Officer with 4 years of experience in technical support and operational optimisation. Specialises in resolving complex issues swiftly, enhancing efficiency. Collaborates with cross-functional teams to streamline processes and improve performance while fostering effective communication with clients and system integrators. Implements training programmes for new team members, ensuring seamless integration and productivity.

Developed basic-level understanding of Windows Server and cybersecurity through study, including Windows Server Active Directory (AD) fundamentals and basic identity/access concepts (e.g., authentication and access control workflow awareness).Studied basic network concepts related to Windows networking, such as basic DHCP fundamentals and initial network configuration awareness, and applies this knowledge to improve understanding of secure network operations and incident-related troubleshooting logic.