CHOI Chun Ting, Jeffrey
British Citizen, Hong Kong Permanent Resident
Hong Kong
Summary
Driven Lead Sales Associate with proven success in leadership roles and motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Committed to exceeding goals, working closely with coworkers and closing sales quickly.
Overview
6
6
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Advanced Sales associate
Uniqlo Hong Kong Ltd. – Lee Theatre Flagship Store
9 2021 - 04.2024
- Providing different dressing and services using solid arguments to prospective customers
- Provided exceptional customer service, ensuring high customer satisfaction rates and fostering long-term loyalty
- Demonstrated strong problem-solving abilities to address customer concerns, resolve conflicts, and find creative solutions to meet customer needs
- Performing cost-benefit analyses of existing and stock management
- Conducted market research and competitor analysis to identify new sales opportunities
- Capable of utilizing historical sales data and advanced forecasting models to predict future sales trends, identify potential risks, and optimize sales strategies
- Skilled in cleaning and transforming raw data into structured formats, removing duplicates, and applying appropriate formatting for improved readability and analysis.
Japanese Teacher (Contract)
Freelance
06.2020 - 09.2021
- Japanese teaching (from N5-N2)
- Experienced in developing well-structured lesson plans aligned with curriculum objectives and student needs.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Developed strong relationships with students, fostering a positive learning environment conducive to academic success.
Front Desk Agent (Working Holiday)
Hotel WBF Kyoto Toji
10.2019 - 03.2020
- English and Chinese translation for documents and conversations
- Contact with guests and handles all stages of a guest's stay
- Handling guests C/I (Upselling), C/O and solving guests’ complaints
- Communicating with hotel staff on the status of guest rooms
- Researching travel arrangements
- Arranging Restaurants and transportation (Changing Airplane ticket)
- Monitor, organize and forward E-mails with English, Japanese and Chinese
- Machine purchasing and facilities maintenance.
Photographer (Working Holiday)
Okamoto Kimono Kiyomizu-dera Shop
10.2019 - 02.2020
- Market and advertise services to attract clients
- Using photo enhancing software
- Develop potential customers
- Handling guests with different languages.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
Front Desk Agent (Working Holiday)
i + Land Nagasaki
07.2019 - 09.2019
- Increased customer loyalty with exceptional communication skills and personalized service.
- Assists guests making restaurant reservations
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Tracking down forgotten and lost items.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Kitchen & Service (Working Holiday)
Ippudo Ramen Nishiki-koji Shop
03.2019 - 06.2019
- Making and aid quality control of Ramen
- Bring an impeccable experience to diners
- Keep work areas, such as food preparation areas, and customer areas clean and organized.
- Streamlined workflow by optimizing kitchen layout for maximum efficiency during peak service hours.
- Improved overall customer satisfaction through consistent delivery of high-quality meals and exceptional service.
Japanese Course Consultant
Tokyou Japanese Education Centre
07.2018 - 02.2019
- Providing information and advice about course selection, examination, major/minor declaration
- Helping students by setting goals, being realistic about their college prospects
- Help teachers prepare for lessons by getting materials ready or setting up equipment
- Arranging study abroad information.
- Coordinated with instructors to ensure timely availability of required materials needed for proper course instruction.
- Provided exceptional customer service while addressing student concerns or issues related to course selection or scheduling conflicts.
Concierge - Bell Attendant
Sheraton Hong Kong Hotel and Towers
07.2015 - 10.2017
- Assist guests with their luggage and acknowledge them
- Provide travel information and make planning for guests
- Assist guests with sending and receiving parcels.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Education
Diploma in Japanese Course -
Tokyou Japanese Education Centre
Elementary Japanese Course - undefined
The Japan Society of Hong Kong
Diploma in Hotel Operations - undefined
Hospitality Industry Training and Development Centre, Vocational Training Council
Certificate in Hotel Operations - undefined
Hospitality Industry Training and Development Centre, Vocational Training Council
Skills
Customer Retention
Adaptability and Flexibility
Sales Planning
Stock Management
Problem-Solving
Time Management
Multitasking
Decision-Making
Cash Handling
Self Motivation
Teamwork and Collaboration
Certification
Level N1 of the Japanese-Language Proficiency Test
IT
MS Office (Excel, Word, PPT), Pivot Table,
Adobe Photoshop, Lightroom
Timeline
Level N1 of the Japanese-Language Proficiency Test
08-2022
Level N1 of the Japanese-Language Proficiency Test
01-2022
Level J1 of the Business Japanese Test
04-2021
Japanese Teacher (Contract)
Freelance
06.2020 - 09.2021
Front Desk Agent (Working Holiday)
Hotel WBF Kyoto Toji
10.2019 - 03.2020
Photographer (Working Holiday)
Okamoto Kimono Kiyomizu-dera Shop
10.2019 - 02.2020
Front Desk Agent (Working Holiday)
i + Land Nagasaki
07.2019 - 09.2019
Kitchen & Service (Working Holiday)
Ippudo Ramen Nishiki-koji Shop
03.2019 - 06.2019
Japanese Course Consultant
Tokyou Japanese Education Centre
07.2018 - 02.2019
Concierge - Bell Attendant
Sheraton Hong Kong Hotel and Towers
07.2015 - 10.2017
Advanced Sales associate
Uniqlo Hong Kong Ltd. – Lee Theatre Flagship Store
9 2021 - 04.2024
Diploma in Japanese Course -
Tokyou Japanese Education Centre
Elementary Japanese Course - undefined
The Japan Society of Hong Kong
Diploma in Hotel Operations - undefined
Hospitality Industry Training and Development Centre, Vocational Training Council
Certificate in Hotel Operations - undefined
Hospitality Industry Training and Development Centre, Vocational Training Council
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