Summary
Overview
Work History
Education
Skills
Timeline
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Chan Tsz Ying Josie

Chan Tsz Ying Josie

E-Commerce Officer

Summary

Proven E-Commerce Website Operation Officer with a track record of enhancing user experience and driving traffic growth for UNIQLO HONG KONG. Skilled in Google Analytics and Adobe InDesign, demonstrating strong analytical abilities and creative problem-solving. Excelled in cross-functional collaboration, significantly improving customer satisfaction and operational efficiency.

Overview

7
7
years of professional experience
4
4
Languages

Work History

E-Commerce Website Operation Officer

UNIQLO HONG KONG
08.2023 - Current
  • Collaborated closely with marketing teams on social media campaigns, effectively driving traffic to the e-commerce platform from affiliates and owned media channels.
  • Facilitated communication with IT departments for noticing Cyber attack, followed with hotfix and website renewal projects.
  • Improved customer satisfaction by analyzing and optimizing the e-commerce website''s user experience with Google Analytics.
  • Photographed merchandise and wrote descriptions of products for sale via e-commerce.
  • Handled various IT and website vendor contracts to improve website's overall performance.
  • Assisted in managing budgets for SMS (OTP) login and Captcha hotfix projects.

Part Time E-Commerce Admin

UNIQLO Hong Kong
07.2022 - 06.2023
  • Generated ideas for App Push content.
  • Visualized weekly issue items
  • Prepared Live Station set-up.
  • Hosted Live Station (4/12/2022) & (22/1/2023).
  • Controlled safe inventory for JW Anderson project.
  • Communicated with store and vendors about O2O refund issues.
  • Generated weekly new items' product information report.

Marketing Assistant (Internship)

International SOS Assistance (Hong Kong) Limited
12.2021 - 07.2022
  • Developed monthly eDM content by using Eloqua.
  • Edited marketing collaterals (deck and calendar).
  • Translated marketing materials.
  • Prepared and supported remote events in Taiwan.
  • Managed SFDC and Eloqua integration.
  • Generated and analyzed Google Analytics reports.

Part Time Sales Assistant, Lane Crawford

Pedder Group Limited
06.2018 - 08.2021
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Generated ideas for remote selling messages content.
  • Assisted in SS21 fashion show outfit picking.
  • Conducted brand's competitors report.
  • Handled customers enquires and complaints.
  • Worked closely with managers analyzing sales data.
  • Assisted in stock transfer and stock take.
  • Daily sales operations.

Education

BBA - E Business

Lingnan University
04.2001 -

Associate of Arts - Professional Communication And English

Hong Kong Baptist University - CIE
04.2001 -

Skills

Eloqua

Timeline

E-Commerce Website Operation Officer

UNIQLO HONG KONG
08.2023 - Current

Part Time E-Commerce Admin

UNIQLO Hong Kong
07.2022 - 06.2023

Marketing Assistant (Internship)

International SOS Assistance (Hong Kong) Limited
12.2021 - 07.2022

Part Time Sales Assistant, Lane Crawford

Pedder Group Limited
06.2018 - 08.2021

BBA - E Business

Lingnan University
04.2001 -

Associate of Arts - Professional Communication And English

Hong Kong Baptist University - CIE
04.2001 -

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Chan Tsz Ying JosieE-Commerce Officer