Overview
Work History
Education
Skills
Languages
Timeline
Generic

CHI KEI LAM

NSK

Overview

9
9
years of professional experience

Work History

Guest Service Officer

Grand Hyatt Macau
09.2023 - Current
  • Assisted in managing guest feedback, ensuring timely follow-up and resolution of concerns.
  • Collaborated with team members to enhance guest experiences through effective communication.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Learnt different types of treatments and details to answer guests inquiries.
  • To solve guest's questions and complaints via email or social software.
  • Made reservation according to the guest's requirements.
  • Assist with paperwork such as OT record, attendance record, stock take, etc.

Part Time Tuition Teacher

One Ga, Sala De Explicacoes
09.2016 - 06.2023
  • Checked student's homework with carefully
  • Ensure students know and understand learning content
  • Evaluated student performance through daily learning progress, providing constructive feedback for improvement.
  • Correct worksheet paper and pointed out mistake to students
  • Managed student discipline and ensure students are well disciplined so as not to affect other students.

Part-time Worker

Cutie Factory 萌寵工房
06.2018 - 08.2019
  • Evaluate service time and recommend related services based on the pet breed of the guest, and then make reservation for the guest.
  • Handling different kinds of dogs and cats, understand their habits and well arranged guest's pets, ensure they can play together but not fighting with each other.
  • Learnt different types of pet supplies, recommend suitable pet supplies according to the customers inquiries.
  • Kept environment clean and clean up excrement promptly.
  • Observed the condition of pets regularly and take good care of them.

Education

Bachelor of Arts - Japanese Studies

University of Macau
Macau
06-2022

High School Diploma -

Pooi To Middle School
MACAU
06-2016

Skills

  • Mother Tongue in Cantonese
  • Advanced Communication in Mandarin and English
  • Normal communication in Japanese

Languages

English
Advanced (C1)

Timeline

Guest Service Officer

Grand Hyatt Macau
09.2023 - Current

Part-time Worker

Cutie Factory 萌寵工房
06.2018 - 08.2019

Part Time Tuition Teacher

One Ga, Sala De Explicacoes
09.2016 - 06.2023

Bachelor of Arts - Japanese Studies

University of Macau

High School Diploma -

Pooi To Middle School

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CHI KEI LAM