Chak Chun Pong

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

• Led Marketing Response Center Hong Kong & Taiwan team overachieving all 2024 goals: 23.8K Marketing Accepted Leads (MAL)(YoY -12.42%) with 103% Attainment, 10.4K Meaningful Interactions (MI) (YoY -21.95%) with 101.1% Attainment, 743 Marketing Qualified Leads (MQL)(YoY -15.18%) with 118.4% Attainment, 1.3K SQLs (YoY 17.99%) with 166.3% Attainment, and USD $49.3M Sales Qualified Lead (SQL) Pipeline (YoY 131.12%) with 274% Attainment.
• Led MRC HKT team overachieving all 2023 goals with 122.3% MAL Attainment (YoY -8.5%), 131.5% MI Attainment (YoY 6.6%), 105.1% MQL Attainment (YoY 23.8%), 118.9% SQL Attainment (YoY 23.8%), 201.4% SQL Attainment (YoY 40.2%), and 201.4% SQL Pipeline Attainment (YoY 139.4%). Even there were two MRC HK Representatives attrition in Q3 2023 and only 1 MRC Representative left in Hong Kong.
• Led the team overachieved all KPIs incl. #MALs, #MI, #MQL, #SQL, SQL Pipeline with overall YoY 110% in 2022.
• Supported AWS Live Chat 2.1 launch in Hong Kong & Taiwan in 2024. Led the team overachieving all goals: 1.5K MALs with 184.4% Attainment, 128 MQLs with 121.9% Attainment, 91.41% MQL-SQL CR with +7.84% Attainment, 117 SQLs with 131.46% Attainment, and USD $1.37M SQL Pipeline with 141.12% Attainment.
• Manager Connection Score in 2024: 82% favourable in Manager Skills, 88% favourable in Team Effectiveness, 94% favourable in Day 1 Culture, 100% favourable in Leadership Principles, 75% favourable in Manager Satisfaction, 100% favourable in Inclusion, 100% favourable in Job Satisfaction.
• Led MRC HK team to organize AWS x HKSTP Co-Ideation Program 2022 call down campaign, to call down 102 applicants to screen their application within tight deadline and successfully qualified 16 applicants who have potential opportunity on AWS.
• Collaborate with Partner Marketing, Digital Marketing, Partner team & DNB Sales to drive partner solution adoption through programs.
• Collaborate with Public Sector Sales, Strategic Team, Greater China Industry BD to drive Cloud Credit for Research Program to drive research workload on AWS and strategic awareness in Hong Kong & Taiwan.
• Collaborate with HK Startup BD Team, Strategic Team, and HK Startup Sales to drive AWS HK Co-Ideation/Co-Incubation Program for acquiring high potential startups on AWS in Hong Kong.
• Supported companies cloud adoption/digital innovation, including Votee (MarTech) Novelte (Robotic), AMTD Group (FSI), SOCIF (AloT), LOGFLOWS (Logistics), HKICL (FSI), BOOM Securities(FSI), Cobalt Fashion (Manufacturing), PAG (Polymer Asset Management Platform), HK01, RTHK, Tai Kwun etc.
• Marketing Response Center Representative, MRC Hong Kong & Taiwan|Amazon Web Services
• Top performer of MRC HKT team in 2019 and 2020

• Amazon Inclusion Ambassador (DEI Ambassador)
• Social volunteer for Food Commons@Causeway Bay

• AWS Certified AI Practitioner (certified in Jan 2025)
• Certified AWS Associate Speaker (certified in Jan 2021)
• AWS Certified Solutions Architect – Associate (certified in Oct 2018)
• HKCEE (2008) (Chinese Language: Level 3; English Language: Level 3; Chemistry: D; Mathematics: D; Computer and informational technology: D; Biology: E; Visual Arts: E)
• IELTS: overall band score 6.0 (certificated on 2017-08-22)
• Goethe-Zertifikat B1 (Listening: 67/100; Speaking: 70/100; Reading: 73/100; Writing: 86/100)
• HAFFA DGA certificate (issued by HAFFA in Oct 2017)

Participate social volunteering work to distribute meal boxes to homeless people in Victoria Park every week for 2 years.