Celdron Jedrick Mapatac
Deskside Support Engineer
Yuen Long,New Territories
Summary
Hardworking employee enthusiastic about learning IT field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Service Engineer
QST Technologies (HK) Company Ltd
Lai Chi Kok, Hong Kong
09.2021 - Current
- Communicate with clients to determine needs and explain complex issues
- Install new systems and technology
- Resolve malfunctions or other crisis when they arise
- Understanding of safety guidelines
- Oversee repairs and technical improvements
- Ensure proper maintenance of onsite equipment
- Draft and submit reports
Deskside Support Engineer
Atos Information Technology HK Limited, Hong Kong
Kowloon, Kowloon
06.2024 - 01.2025
- Reduced downtime by proactively identifying potential technical issues and implementing preventive measures.
- Provided expert guidance on best practices for computer usage, password management, data security, and backup strategies to minimize risk exposure.
- Collaborated with cross-functional teams to resolve complex technical problems requiring input from multiple sources.
- Delivered informative presentations on emerging technologies to keep colleagues informed about industry trends and advancements.
Production Operator
Nirotech Ltd
11.2020 - 06.2021
- Nirotech Ltd aims to establish a production line "Made in Hong Kong" that builds digital manufacturing technologies
- Achievements/Tasks
- Powering up HKPC machines & ERSA with daily maintenance and inspection before start of PCB production
- Spare part ordering, inventory and management
- Liase with Manufacturer during emergency repair and troubleshooting
- Ad-hoc maintenance during production to maximize production uptime
- Communication with Managers and HKPC partners to ensure smooth and productive operation
- Documenting incidences such as faulty machine part when necessary.
Customer Relations Officer
Pacific Ace Forex Hong Kong Ltd
06.2014 - 11.2018
- A Remittance Company that allows customers to send money overseas Achievements/Tasks
- Responsible for accepting remittance transactions, loan payments from clients through cash or banks and issue necessary receipt(s)
- Encoding remittance transactions by completing necessary information to ensure such transactions would reach the beneficiary on the promised date
- Making sales pitch to ensure customers would use services recommended by Pacific Ace
Education
Bachelor's Degree - Computer Science
UOW College
09.2020 - 05.2021
Associate Degree of Science - Network and Systems Administration
Community College of City University of Hong Kong
08.2015 - 05.2017
Skills
Basic PC Troubleshootingundefined
Timeline
Deskside Support Engineer
Atos Information Technology HK Limited, Hong Kong
06.2024 - 01.2025
Service Engineer
QST Technologies (HK) Company Ltd
09.2021 - Current
Production Operator
Nirotech Ltd
11.2020 - 06.2021
Bachelor's Degree - Computer Science
UOW College
09.2020 - 05.2021
Associate Degree of Science - Network and Systems Administration
Community College of City University of Hong Kong
08.2015 - 05.2017
Customer Relations Officer
Pacific Ace Forex Hong Kong Ltd
06.2014 - 11.2018
Similar Profiles
Rajesh GaikwadRajesh Gaikwad
Housekeeper at HKHousekeeper at HK
Myat Khin LayMyat Khin Lay
Hotel Houaekeeping at HKHotel Houaekeeping at HK
Ronaldo MapatacRonaldo Mapatac
Senior Service Engineer at QST Technologies Hong Kong LimitedSenior Service Engineer at QST Technologies Hong Kong Limited
LEUNG CHUNG WAILEUNG CHUNG WAI
Assistant Training Officer at Jardine Aviation Services LimitedAssistant Training Officer at Jardine Aviation Services Limited
Wing Tung HuiWing Tung Hui
Operations Executive at Fithea Fitness LimitedOperations Executive at Fithea Fitness Limited