LEUNG CHUNG WAI
YUEN LONG,New Territories
Summary
Results-oriented Training Officer focused on identifying and meeting training requirements through high-quality programs. Successful at consulting with managers and relating to employees of all backgrounds. Prepared to apply 4 years of experience to a new role with a growth-oriented company.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Assistant Training Officer
Jardine Aviation Services Limited
Hong Kong
01.2022 - Current
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Established personnel qualifications and coordinated onboarding activities.
- Adjusted instructional strategies according to student needs and understanding of material.
- Onboarded as many as [Number] new staff members per month.
- Developed and implemented effective lesson plans to cover necessary material.
- Verified long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs and language labs.
Customer Service Quality Auditor-Part Time
Jardine Aviation Services Limited
Hong Kong
01.2018 - 12.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Conducted marketing research, gathered information from multiple sources and presented results.
- Identified quality issues, analyzed quality and marketing information and provided solutions.
Store Assistant
The Royal Garden Hotel
Kowloon, Hong Kong
05.2016 - 09.2019
- Worked with loss prevention in monitoring shopper behavior.
- Increased sales and customer satisfaction through personalized servicing.
- Greeted customers entering store and offered assistance with requirements.
- Greeted customers, helped locate merchandise and suggested suitable options.
Education
Professional Diploma - Occupational Safety And Health
The Baptist University of Hong Kong
Hong Kong 03.2022 - Current
Bachelor of Engineering - Engineering
The Chinese University of Hong Kong
Hong Kong 09.2018 - 12.2021
Associate of Science - Airport Operation And Aviation Logistics
Community College of City University
Hong Kong 09.2016 - 07.2018
Skills
Lesson Planning
Timeline
Professional Diploma - Occupational Safety And Health
The Baptist University of Hong Kong
03.2022 - Current
Assistant Training Officer
Jardine Aviation Services Limited
01.2022 - Current
Bachelor of Engineering - Engineering
The Chinese University of Hong Kong
09.2018 - 12.2021
Customer Service Quality Auditor-Part Time
Jardine Aviation Services Limited
01.2018 - 12.2021
Associate of Science - Airport Operation And Aviation Logistics
Community College of City University
09.2016 - 07.2018
Store Assistant
The Royal Garden Hotel
05.2016 - 09.2019
Similar Profiles
Ting Tze Yan, JaniseTing Tze Yan, Janise
Passenger Service Officer at Jardine Aviation ServicesPassenger Service Officer at Jardine Aviation Services
CHEUKHONG TANGCHEUKHONG TANG
Customer Service Supervisor at Jardine Aviation ServicesCustomer Service Supervisor at Jardine Aviation Services
Jin WONGJin WONG
General Manager at The Jardine Engineering Corporation, LimitedGeneral Manager at The Jardine Engineering Corporation, Limited