Summary
Overview
Work History
Education
Skills
Residence
Contact
Personal Information
Current Position
Timeline
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Ben Kwok

Senior Technical Manager (Application Development)
Hong Kong

Summary

Experienced Senior Technical Manager with a solid foundation in Development, Database Administration, DevOps, Comprehensive Testing, Transformation, and Architecture. Proven track record of successfully leading cross-functional teams to deliver innovative solutions that drive business growth and efficiency. Skilled in identifying and implementing cutting-edge technologies to optimize processes and enhance overall performance. Adept at fostering collaboration between technical and non-technical stakeholders to achieve strategic objectives.

Overview

23
23
years of professional experience
5
5
years of post-secondary education
3
3
Languages

Work History

Senior Technical Manager (Application Development)

The Hong Kong Jockey Club
Hong Kong
09.2022 - Current
  • Company Overview: The Hong Kong Jockey Club is a non-profit organisation providing horse racing, sports and betting entertainment in Hong Kong. It holds a government-granted monopoly in providing pari-mutuel betting on horse racing, the Mark Six Lottery, and fixed odds betting on overseas football events.
  • - Identifies opportunities and threats facing the business
  • - Develops plans for activities beyond the next twelve months to address strategic priorities within own business area
  • - Stakeholder management up to C-suite for strategic planning and strategic program steering committee meetings
  • - Assigns tasks, setting clear, specific performance objectives, standards, and accountability for all team members
  • - Participate into DLT systems (Blockchain) related architectural and system design and business requirements gathering
  • - Lead Database Admin and Development team to deliver coding standard, continuous monitoring and optimization, level 2 support, review and plan for the roadmap of all systems’ database
  • - Lead Information Dissemination Development team to deliver all HKJC wagering information related projects
  • - Lead Ledger Platform Management team to develop the DLT system components and platform management
  • The Hong Kong Jockey Club is a non-profit organisation providing horse racing, sports and betting entertainment in Hong Kong. It holds a government-granted monopoly in providing pari-mutuel betting on horse racing, the Mark Six Lottery, and fixed odds betting on overseas football events.
  • - A brand new sports betting system launched to production to provide customer centric solution to the customers
  • - Delivered efficient logging and monitoring for retail operation
  • - Delivered a brand new betting system (WPP program with several hundred million project budget) to integrate with overseas partner
  • Mentored junior technical staff, fostering professional growth and strengthening team capabilities for long-term success.
  • Evaluated potential technology solutions based on business requirements to identify products that would deliver optimal results within budget constraints.
  • Promoted industry best practices within the team by conducting training sessions on relevant topics such as cybersecurity, data privacy regulations, and emerging technologies.
  • Conducted regular performance reviews for team members, setting clear expectations and providing constructive feedback to drive improvement.
  • Championed a culture of innovation within the organization by encouraging new ideas and facilitating knowledge-sharing events.
  • Developed cross-functional teams for better collaboration, leading to more efficient problem-solving and innovation.
  • Ensured compliance with regulatory standards by developing strong IT policies focused on security, data privacy, and risk management.
  • Implemented continuous integration and deployment practices to reduce errors and accelerate the release cycle.
  • Improved overall system performance by identifying bottlenecks in existing infrastructure and recommending appropriate upgrades.
  • Negotiated favorable contracts with technology vendors, securing competitive pricing on hardware and software purchases.
  • Managed multiple simultaneous project timelines effectively, ensuring all tasks were completed on time while maintaining high quality standards.
  • Oversaw budget planning for technical projects, identifying cost-saving opportunities without compromising quality or scope.
  • Spearheaded the migration to cloud-based services, resulting in increased scalability and reduced operational costs for the organization.
  • Increased customer satisfaction with timely product releases, ensuring high-quality standards and rigorous testing protocols.
  • Streamlined internal communication between departments through the implementation of collaboration tools and standardized documentation practices.
  • Coordinated incident response efforts during critical system outages, minimizing downtime through swift diagnosis of root causes and rapid resolution of issues.
  • Implemented a culture of continuous learning within the organization by encouraging professional development opportunities and fostering an environment that values curiosity and growth.
  • Reduced project delivery time by optimizing resource allocation and improving project management processes.
  • Assessed business requirements to create focused solutions.
  • Authored best practices documentation for use in new personnel onboarding processes.
  • Developed technical requirement documentation for new software products.
  • Improved systems with addition of new features and infrastructure.
  • Troubleshot systems comprised of security alarms and Internet connectivity.
  • Monitored production operations for quality and compliance with standards.
  • Provided ongoing training and development for media staff.
  • Developed suggestions for technical process improvements to optimize resources.
  • Worked across departments to create on-target promotions for station activities, specific programs and special guests.
  • Managed implementation of new technological improvements resulting in increased efficiency.
  • Oversaw testing of equipment and components to check for defects.
  • Collaborated with leadership staff to determine appropriate budgets.
  • Controlled remote broadcasts by operating equipment to manage feeds.
  • Assessed expected technical challenges and developed proactive solutions.
  • Oversaw scheduling and use of facilities used by engineers and producers to complete technical assignments.
  • Prepared media stages for rehearsal, recording and live broadcasts.
  • Worked with camera operators and photography team to optimize equipment and effects choices.
  • Collaborated with IT department staff to enhance network-based technologies.
  • Coordinated camera shots, graphics and regulations compliance for productions.
  • Converted PPT slides to appropriate layout for podcast and video broadcast.
  • Designed print media for use in brochures and flyers.

Technical Manager (Development)

The Hong Kong Jockey Club
04.2013 - 08.2022
  • Company Overview: The Hong Kong Jockey Club is a non-profit organisation providing horse racing, sports and betting entertainment in Hong Kong. It holds a government-granted monopoly in providing pari-mutuel betting on horse racing, the Mark Six Lottery, and fixed odds betting on overseas football events.
  • - Vendor management including RFP preparation, evaluation, stakeholder communication, standard / compliance alignment, implementation, post-implementation follow up including application management service with operation team for deployment, application performance and resource monitoring as well as capacity planning.
  • - DevOps Management including CI/CD adoption, Pipeline Development, Regression Test Framework Development, Code Quality and Security Analyzer Enablement
  • - Design and maintain an Event Driven Architecture with hybrid Micro-service Oriented approaches for both Choreography and Orchestration pattern.
  • - Collaborated on and implemented the Strategic program together with key stakeholders in IT (Operation, Development, Architecture and System Assurance team) as well as business side (Executive Director, Head of department and etc.).
  • - Participated into the architecture design, planning, migration and implementation for Strategic Programs (like SP3 Betting System Revamp program with 3.6 billion project size) which is involved both Front-end layer, Middle layer and Backend layer.
  • The Hong Kong Jockey Club is a non-profit organisation providing horse racing, sports and betting entertainment in Hong Kong. It holds a government-granted monopoly in providing pari-mutuel betting on horse racing, the Mark Six Lottery, and fixed odds betting on overseas football events.
  • - Developed and launched a betting transaction system with C# language to fulfill 15,000 TPS non-functional requirement.
  • - Developed CI/CD pipeline to enable build, test automation as well as code quality and security analysis and deployment
  • - Completed 2 major Strategic program with agile project management approach and over 20 OI BAU projects with waterfall project management approach
  • - Completed messaging product, database product and cloud product evaluation projects.
  • - Participated into a strategic cloud program for unifying customer facing systems with a Micro-service architecture.
  • - Defined the DevOps framework and participated into the DevOps tool selection including the Developer handbook, process flow and CI/CD pipeline template
  • - Migrated 20 betting systems to leverage the DevOps framework for the SDLC
  • - Reduced the delivery lead time and number of defects / incidents / problem after the DevOps adoption

Assistant MIS Manager

I.T Apparels Limited
Hong Kong
01.2013 - 04.2013
  • Company Overview: I.T is a Hong Kong fashion conglomerate founded in 1988. It owns a number of Hong Kong brands which it retails as well as distributing European and Japanese brands such as French Connection and A Bathing Ape. It has a large presence in Asia, the only area where it does business.
  • - Lead a research & development team to perform web development framework development.
  • - Define the SDLC strategy and roadmap for MIS department
  • - Perform the feasibility study for CRM project in mobile platform which is targeted to iOS and Android OS.
  • I.T is a Hong Kong fashion conglomerate founded in 1988. It owns a number of Hong Kong brands which it retails as well as distributing European and Japanese brands such as French Connection and A Bathing Ape. It has a large presence in Asia, the only area where it does business.
  • - Developed multiple web application for loyalty program and ad-hoc promotion campaign in timely basis
  • - Delivered the migration plan to MIS director for MIS application within I.T Apparels Limited
  • - Developed a .Net UI framework for web and window client to development team as well as a .Net enterprise framework for logging, security and database components.

Systems Analyst

Cathay Pacific Airways Limited
02.2012 - 01.2013
  • Company Overview: Cathay Pacific is the international flag carrier of Hong Kong with its head office and main hub located at Hong Kong International Airport.
  • - Manage minor projects and major projects
  • - Review system design document
  • Cathay Pacific is the international flag carrier of Hong Kong with its head office and main hub located at Hong Kong International Airport.
  • - Completed 10 minor projects for engineering portfolio
  • - Implemented phase one of a major project called ITM (Inventory Technical Management) project which was funded by the joint venture company (Cathay Pacific and HAECO).

Technical Lead

The Hong Kong Jockey Club
05.2002 - 02.2012
  • Company Overview: The Hong Kong Jockey Club is a non-profit organisation providing horse racing, sports and betting entertainment in Hong Kong. It holds a government-granted monopoly in providing pari-mutuel betting on horse racing, the Mark Six Lottery, and fixed odds betting on overseas football events.
  • - Lead a development team to deliver different projects for both BAU and new system implementations
  • - Lead a support team to support over 10 systems and manage the incident and problem and communicate with different stakeholders including business manager, IT operation manager, vendor managers and development team for problem management as well as escalation to IT senior management
  • - Prepare the technical proposal and present the proposal to architecture design board
  • - Develop risk management and online betting systems
  • The Hong Kong Jockey Club is a non-profit organisation providing horse racing, sports and betting entertainment in Hong Kong. It holds a government-granted monopoly in providing pari-mutuel betting on horse racing, the Mark Six Lottery, and fixed odds betting on overseas football events.
  • - Reduced the number of incidents from rank 1 to rank 5
  • - Implemented multiple web applications for one web revamp program with evaluated web technologies/ usage patterns (i.e. Push notification, response web design, MVC and etc.)
  • - Delivered over 30 project technical proposals to different portfolio including front-end (Web and mobile front end systems), back-end (wagering control and betting terminal systems) and middle layer system (CAP)
  • - Implemented risk management system to Taiwan and China regional trading operators for real time monitoring of liabilities, profit & loss and alerts. I have responsible to perform requirement gathering, system design and development as well as system support.

Education

Professional Diploma - Computer Forensics

The Hong Kong University of Science And Technology
Hong Kong
04.2004 - 03.2005

Bachelor of Science - Electronic and Information Engineering

The Hong Kong Polytechnic University
Hong Kong
09.1998 - 05.2002

Skills

  • C#

  • JAVA

  • C

  • HTML5

  • Python

  • NodeJS

Residence

Flat F, 15/F, Yee Lok Court, Tower 13, South Horizons, Ap Lei Chau, Hong Kong

Contact

852 35816648, 852 97819145

Personal Information

  • Date of Birth: 12/08/78
  • Nationality: Chinese

Current Position

Senior Technical Manager (Application Development), The Hong Kong Jockey Club, 04/01/13, Present

Timeline

Senior Technical Manager (Application Development)

The Hong Kong Jockey Club
09.2022 - Current

Technical Manager (Development)

The Hong Kong Jockey Club
04.2013 - 08.2022

Assistant MIS Manager

I.T Apparels Limited
01.2013 - 04.2013

Systems Analyst

Cathay Pacific Airways Limited
02.2012 - 01.2013

Professional Diploma - Computer Forensics

The Hong Kong University of Science And Technology
04.2004 - 03.2005

Technical Lead

The Hong Kong Jockey Club
05.2002 - 02.2012

Bachelor of Science - Electronic and Information Engineering

The Hong Kong Polytechnic University
09.1998 - 05.2002

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Ben KwokSenior Technical Manager (Application Development)