Vivian Wai Mei Ng
Melbourne
Overview
6
6
years of professional experience
Work History
Members Services Officer
Hong Kong Jockey Club
Hong Kong
01.2024 - Current
- To perform telesales activities within appropriate timelines to drive initiatives of different programmes.
- To ensure that Members' feedback is being followed up and recorded by the concerned colleagues or other business units through proper investigations and effective communication.
- To prepare an analysis report on hotline statistics.
Research Library Volunteer
Museum of Chinese Australian History
11.2022 - 09.2023
- Process new acquisitions (cataloguing, labelling, shelfing
etc.) - Ensure adherence to Museum’s Collections Policy and
procedures, particularly regarding the library, on handling
and use of collections - Update Museum Registrar on the progress of collections processing
- Identify and recommend materials that should be added to the library collections (newly published books etc.)
Youth Ambassador Program
Geelong Gallery
Geelong
03.2023 - 07.2023
- Collaborated with a team to promote and engage youth audiences with the gallery's collections and exhibitions.
- Assisted with organizing and facilitating educational programs and workshops.
- Provided support during gallery events and public engagement activities.
Front Office Attendant
Macau MGM Hotel
Macau
07.2018 - 05.2021
- Responded to 300 phone calls per day, ensuring excellent customer service.
- Updated 100 travel website comments daily (e.g., TripAdvisor, Booking.com, and Ctrip) with the most recent hotel information.
- Handled guest inquiries and concerns, offering information, assistance, and support for their onward trips.
- Entered data and prepared reports, including client surveys
and incident reports.
Education
Master - Museum Studies
University of Queensland
Brisbane, QLD07.2023
Bachelor of Arts - International Studies And Chinese
Swinburne University of Technology
Melbourne, VIC12.2017
Skills
- Multi-Line Phone Proficiency
- Positive Attitude
- Strong Interpersonal Skills
- Strong Problem Solver
- Customer Service
- Report Writing
- English- Fluency
- Mandarin- Fluency
- Cantonese- Fluency
Affiliations
- Entry Level Professional- Front Desk Agent of Macao
Occupational Skills Recognition System
References
Casey Cheah
Macau MGM Guest Experience Manager
(+65)94204996
caseycheah999@yahoo.com
Timeline
Members Services Officer
Hong Kong Jockey Club
01.2024 - Current
Youth Ambassador Program
Geelong Gallery
03.2023 - 07.2023
Research Library Volunteer
Museum of Chinese Australian History
11.2022 - 09.2023
Front Office Attendant
Macau MGM Hotel
07.2018 - 05.2021
Master - Museum Studies
University of Queensland
Bachelor of Arts - International Studies And Chinese
Swinburne University of Technology
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