AIKO CHAN
Summary
I studied Fashion and graduated from university in the UK. After graduation, I tried working in the fashion industry, so merchandiser was my first full time job. After working for 5 years, I finally decided to quit the job and explore something different. I was once dreamed of opening a coffee shop, so I learned how to be a profession barista. During the pandemic, I worked part-time at a coffee shop. By chance, my friend invited me to work for her wedding gown company as a customer service officer. Throughout the various jobs I've had, I gained experience in dealing with different clients and customers.
Overview
10
10
years of professional experience
Work History
Customer Service Officer
To Be Wed Limited
04.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Responded to customer requests for products, services, and company information.
Barista
Le Petit Salon
05.2021 - 05.2023
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
Merchandiser
Aurora Fashions Asia Limited
02.2014 - 11.2019
- Work between factories in China and designers/buyers in the UK - develop samples, trend spotting, fabric sourcing and price controlling to help with margin.
- Satisfied clients needs and requests on products.
Education
Foundation Certificate in Latte Art -
Erb
03.2021
Foundation Certificate in Barista Training -
Erb
11.2020
Fashion BA -
Northumbria University
06.2013
Designer Pattern Cutter -
London College of Fashion
06.2009
Skills
- Microsoft Office
- Excellent Communication Skills
- Motivated Attitude
- Honesty and Integrity
- Teamwork Skills
- Multitasking Skills
- Friendly and Outgoing Attitude
- Coffee Brewing
- Garment Making
Languages
Cantonese
Native language
English
Advanced
C1
Mandarin
Proficient
C2
Timeline
Customer Service Officer
To Be Wed Limited
04.2023 - Current
Barista
Le Petit Salon
05.2021 - 05.2023
Merchandiser
Aurora Fashions Asia Limited
02.2014 - 11.2019
Foundation Certificate in Latte Art -
Erb
Foundation Certificate in Barista Training -
Erb
Fashion BA -
Northumbria University
Designer Pattern Cutter -
London College of Fashion
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