Sales force
SIN YU FONG
Sales Assistant
Hong Kong
Summary
- Responsible for the work? "Product Training "New onboarding guidance training
- Product sales
- Customer Service
Conscientious [Job Title] with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Professional customer service specialist with strong background in operations. Skilled in managing customer inquiries, resolving issues, and ensuring high levels of satisfaction. Team player known for adaptability and delivering results in fast-paced environments. Proficient in communication, problem-solving, and utilizing CRM systems.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Customer Service Officer
HKTVmall
11.2023 - Current
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Products ambassador
DeLonghi Kenwood A.P.A Ltd.
03.2013 - Current
- Product Training
- New onboarding guidance training
- Product sales
- Customer Service
Education
Graduated from high school -
Fanling Kau Yan College
09.2000 - 09.2005
Skills
- Microsoft Office
- Ability to Work in a Team
- Customer Service
Documentation and reporting
Records maintenance
Information protection
Order management
Delivery tracking
Logistics coordination
Membership renewals
Customer service
Customer relations
Problem resolution
Microsoft Office Suite
Microsoft Excel
Follow-up skills
Complaint resolution
Product and service solutions
Live chat support
Service standard compliance
Stock management
Paperwork processing
Report transcription
Retail store support
Promotional support
Account updating
Delivery scheduling
Personal Information
- Date of Birth: 04/28/88
- Nationality: Hong Kong
Profile
Senior Product Ambassador, DeLonghi Kenwood A.P.A Ltd., 10+, Product Training, New onboarding guidance training, Product sales, Customer Service
Software
CSIS
OIX -LOGISTIC system
Mircosoft
Google office
Timeline
Customer Service Officer
HKTVmall
11.2023 - Current
Products ambassador
DeLonghi Kenwood A.P.A Ltd.
03.2013 - Current
Graduated from high school -
Fanling Kau Yan College
09.2000 - 09.2005
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