Aditya Suresh S
Senior Process Expert
Chennai
Summary
Certified Customer Success Professional with total experience of 7 years. Top strengths – Learner, Excellent written and oral communication, Collaboration, Strong target & deadline orientation
Overview
8
8
years of professional experience
Work History
Senior Process Expert
Maersk Global Service Center
Chennai, Tamil Nadu
06.2022 - Current
- Responsible for auditing and publishing of monthly rate files from customer to financial operations team. Also, streamlined the rate process in collaboration with Schneider customer, Maersk Sales team, and FinOps team resulting in significant cost savings and operational enhancements.
- Intercompany billing (ICB) end to end handled and managed ICB disputes.
- Managing collections (Overdue and due) from customer for better cashflow.
- 3-way matching for vendor invoice payments and workflow clearance.
- Working on all KPI’s to meet the Target- way prior deadlines.
- Contacting customer to know their needs and works on it to make them satisfy through invoicing them on time and accept Ad-Hoc request and SPOT billings.
- Working on different countries to know about other country expectations.
- Collaborated with stakeholders to develop and implement best practices across various departments.
Designed custom solutions for unique process challenges faced by clients, delivering tailored approaches that yielded measurable results. - Training new joiners on the process knowledge end to end to make them stable on their process.
- Assisting team members in handling the critical cases and supporting them to get solutions.
- Worked on Agile way to clear issue cases in Singapore reducing the count of overdue invoices.
- Working on customer exception handling tool named CASS and have experience in direct customer calls.
- Cross training for other teams on how financial operations are managed.
- Working on Prerequisites of documentation related to shipment booking.
Associate Processor
Mphasis Limited
, Tamil Nadu
03.2020 - 01.2022
- Manage customer service and operations for International Bank in US. The role is to manage loan processing and ensure accurate validation, documentation and communication to the customers.
- Customer First – Deliver positive customer experience in every transaction through effective communication, timely service, accuracy and providing solutions.
- Maintain all documentation including all key data elements and readiness for future transactions in the CRM portal.
- Learn new Products and ensure delivery within the stipulated time.
- Internal Collaboration with various teams to address critical issues and facilitate solution.
- Maintenance of daily dashboard to facilitate management reporting.
- Review the loan outcome / documents and coordinate communication with the lender.
- Support and train new joiners to facilitate speedy induction.
- Meet Service level agreement and timelines as part of the daily routine and support urgent/Ad hoc requests.
Production Executive
Media
Chennai, Tamil Nadu
12.2017 - 12.2019
- Support clients to deliver the project in the Entertainment Industry as per the timelines. Discussion need identification and planning to deliver as per expectation. Support urgent and Ad hoc requests to ensure success of the client’s project.
- Understanding the needs and delivering as per the expectations.
- Collaborate with the SPOC of the respective team to ensure all materials are available on time.
- Reconcile the equipment and materials at the end of the day and report any deviations.
- Identify the right software and edit the shots to get the right flow and visibility.
- Daily maintenance and backup of the records.
- Directed team of 40 employees focused on production.
Education
Bachelor of Arts - Accounting And Finance
Madras Christian College
Chennai 04.2001 -
Master of Arts - Cinematography
LV Prasad Film & Television Academy
Chennai 04.2001 -
SaaS Sales And Marketing
Udemy
Online 04.2001 -
Skills
- SAP
- GCSS
- HTML
- MS Office
- Case Management
- Power Automate
- Ableton
- Avid
- iMovie
- Shortcut
- Adobe Premiere
- Final Cut Pro
- Power Director
Product Experience
- Ableton
- Avid
- IMovie
- Shortcut
- Adobe Premiere
- Final Cut Pro
- Power Director
Recognition And Awards
- Highest Volume Processor
- Monthly Champ Awards
- Extra Mile Award
- Star Performer Award
Brief Profile
Certified Customer Success Professional with total experience of 7 years., Learner, Excellent written and oral communication, Collaboration, Strong target & deadline orientation
Timeline
Senior Process Expert
Maersk Global Service Center
06.2022 - Current
Associate Processor
Mphasis Limited
03.2020 - 01.2022
Production Executive
Media
12.2017 - 12.2019
Bachelor of Arts - Accounting And Finance
Madras Christian College
04.2001 -
Master of Arts - Cinematography
LV Prasad Film & Television Academy
04.2001 -
SaaS Sales And Marketing
Udemy
04.2001 -
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