Summary
Overview
Work History
Education
Skills
References
KEY EXPERIENCE SUMMARY
Timeline
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Zoe McCullagh

Zoe McCullagh

Eynesbury

Summary

Accomplished Account Manager with a proven track record of operational success in the healthcare industry. Over 5 years of experience with CBRE in various roles, including Facility Manager and Regional Account Manager. Skilled in managing diverse accounts, implementing processes, and leading vendor partnerships to achieve high results. Proficient in multiple CMMS systems and adept at asset management, preventative maintenance, and financial planning. Demonstrated ability to streamline operational practices, maintain financial control, and implement cost-saving measures with strong analytical and strategic thinking skills.

Overview

2026
2026
years of professional experience

Work History

Account Manager

CBRE
2019 - Current
  • Developed tailored solutions based on client needs, enhancing service delivery and client trust.
  • Managed client accounts to ensure satisfaction and retention through proactive communication.
  • Collaborated with cross-functional teams to create tailored solutions for national account needs.
  • Developed and maintained relationships with key clients to enhance customer satisfaction and retention.
  • Managed contract negotiations, ensuring compliance with company policies and client requirements.
  • Executed strategic account plans, aligning resources to meet client objectives effectively.
  • Conducted regular business reviews with clients, addressing concerns and proposing enhancements.
  • Facilitated training sessions for new team members on account management best practices.
  • Built strong relationships with key decision-makers at the executive level within national accounts organizations.
  • Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
  • Fostered an environment of collaboration and open communication with internal teams to ensure seamless execution of national account initiatives.
  • Developed customized proposals that demonstrated a deep understanding of each client''s unique needs and goals.
  • Brought lapsed accounts back to active status and providing additional revenue.
  • Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings.
  • Enhanced client retention rates by proactively addressing issues and offering exceptional customer service.
  • Operated within budgetary constraints, participated in development of annual budget forecasts and reconciled operating budget.
  • Complied with policies and quality standards to maintain consistency in quality of services.
  • Identified staff requirements and worked with human resource department to initiate recruitment and training processes.
  • Managed accounts to retain existing relationships and grow share of business.
  • Built relationships with customers and community to establish long-term business growth.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Managed revenue models, process flows, operations support, and customer engagement strategies.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Implemented systems and procedures to increase sales.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.

Administration & Finance Manager

The Mary Ogilvy Homes Society
2014 - 2019
  • Managed financial reporting processes to ensure accuracy and compliance with regulatory standards.
  • Collaborated with cross-functional teams to streamline budgeting and forecasting activities.
  • Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
  • Increased financial efficiency by streamlining and automating financial reporting processes.
  • Collaborated with cross-functional teams for strategic business planning and growth initiatives.
  • Implemented risk management strategies to protect company assets and minimize losses.
  • Played key role in strategic planning sessions, offering insights that shaped company direction and growth.
  • Collaborated with IT to develop secure, efficient electronic invoicing system, reducing processing times and errors.
  • Coordinated with external auditors to ensure smooth and compliant audit process each fiscal year.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Supported financial director with special projects and additional job duties.

Leading Seaman Writer (LSWTR)

Royal Australian Navy
05.2002 - 2014
  • Contributed significantly towards achieving mission objectives during multiple deployments in diverse international waters.
  • Led training sessions to foster skill development and enhance crew performance.
  • Promoted a positive work environment, leading by example through strong work ethic and adherence to Navy core values.
  • Supported damage control efforts during emergencies, mitigating potential hazards and restoring ship functionality quickly.
  • Maintained accurate navigational records, ensuring seamless handover between watches during shift changes.
  • Assisted in search-and-rescue operations, contributing to efficient recovery efforts and saving lives at sea.
  • Facilitated effective teamwork by fostering open communication channels between crew members.
  • Collaborated with other departments onboard to execute complex missions effectively while adhering to strict timelines.
  • Served as an integral member of a boarding team during counter-piracy operations, ensuring the security of international shipping lanes.
  • Stood watch while underway to facilitate communications and maintain onboard safety and security.
  • Updated logs for onboard equipment and machinery following correct documentation procedures.
  • Met requirements for government-issued certifications, keeping ship in full compliance.
  • Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
  • Managed competing deadlines with efficiency.

Education

Associate of Music - Pianoforte

University of Sydney

Skills

  • In-depth knowledge of asset management processes
  • Adaptable professional
  • Proficient in deconstructing complex problems
  • Expertise in managing confidential information
  • Proficient in prioritizing tasks and resources
  • Experienced in implementing effective change strategies
  • Proficient in balancing multiple responsibilities
  • Strategic budget planning
  • Risk management controls
  • Effective verbal communication
  • Client relationship management
  • Regulatory adherence
  • Workforce education
  • Operational supervision
  • Conducting performance reviews
  • Effective stakeholder engagement
  • Performance metric management
  • KPI design
  • Cultivating strong partnerships
  • Strategic organization
  • Service excellence
  • Financial oversight
  • Strategic planning
  • Strategic relationship management
  • Strategic decision-making
  • Committed to continuous learning
  • Asset management

References

  • The details of my contact referees will be made available upon request.

KEY EXPERIENCE SUMMARY

  • CBRE – Account Manager
  • First generation onsite CBRE Resource for client.
  • Overall leadership of account >$5m with national footprint covering 103 individual sites.
  • Ensuring all Australian Standards, State and Local governance is followed as well as client, GRC manufacturers requirements.
  • 100% KPI performance throughout 2024
  • Overall leadership of all governance meeting with both client and vendors.
  • Coordination of all PPM and CM for CBRE managed assets, including ensuring all WO correct in Maximo, plan and schedule with strong vendor management.

Timeline

Leading Seaman Writer (LSWTR)

Royal Australian Navy
05.2002 - 2014

Account Manager

CBRE
2019 - Current

Administration & Finance Manager

The Mary Ogilvy Homes Society
2014 - 2019

Associate of Music - Pianoforte

University of Sydney

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Zoe McCullagh