ZOE CHUNG SAU YUE
Summary
Experienced retail professional with a strong focus on makeup and beauty, with 7 years of industry expertise. Recognized for exceptional communication skills, creative thinking, and a genuine enthusiasm for providing outstanding customer experiences. A true passion for the beauty industry drives continuous skillset expansion and cultural understanding through ongoing studies in a BALT program in language and translation.
Overview
8
8
years of professional experience
2026
2026
years of post-secondary education
4
4
Certifications
Work History
PART TIME BEAUTY ADVISOR
L’OCCITANE GROUP
12.2020 - Current
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Followed up with customers to increase satisfaction with purchases and services.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Focus on sustainability program such as recycling , events for promoting sustainability
FULL TIME NARS ARTIST
NARS SHISEIDO GROUP
11.2018 - 10.2020
- Utilized social media platforms proactively to promote personal brand awareness while engaging with potential clients or collaborators regularly.
- Designed custom artwork for clients, meeting their creative vision and ensuring satisfaction with the final product.
- Contributed to creative process through original ideas and inspiration.
- Have joined International Makeup Events
PART TIME ASSISTANT
AMOREPACIFIC GROUP
07.2017 - 10.2018
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
Education
Bachelor of Arts - LANGUAGE STUDIES AND TRANSLATION
HONG KONG METROPOLITAN UNIVERSITY
9 2021 - Current
DIPLOMA - THEATRE STUDIES
HKUSPACE
09.2018 - 7 2019
HIGHER Diploma - INTERNATIONAL WEDDING PLANNER AND MAKEUP
CMM Monita Academy
09.2016 - 7 2017
Skills
- Cantonese
- English
- Mandarin
- Good communications skills
- Great customer services
- Relationship building
- Event promotion
- Friendly and outgoing
- Multitasking Abilities
Certification
Foundation Certificate in Chang-Jie Chinese Input Method, ERB, 2024
Timeline
PART TIME BEAUTY ADVISOR
L’OCCITANE GROUP
12.2020 - Current
FULL TIME NARS ARTIST
NARS SHISEIDO GROUP
11.2018 - 10.2020
DIPLOMA - THEATRE STUDIES
HKUSPACE
09.2018 - 7 2019
PART TIME ASSISTANT
AMOREPACIFIC GROUP
07.2017 - 10.2018
HIGHER Diploma - INTERNATIONAL WEDDING PLANNER AND MAKEUP
CMM Monita Academy
09.2016 - 7 2017
Bachelor of Arts - LANGUAGE STUDIES AND TRANSLATION
HONG KONG METROPOLITAN UNIVERSITY
9 2021 - Current
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