Ziv Chak Hoi Cheung
Relationship Manager
Kwun Tong
Summary
I am Ziv Cheung Chak Hoi. I was graduated from the Lingnan university . I have gone through four years university education program in economic and social science field. After graduated from university, I joined the banking industry and worked as a relationship officer trainee. With my previous work experiences, I learned about bank operations as well as how to satisfy the customer's needs and generate their needs into company profit.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Relationship Manager , Int Banking
Standard Chartered Bank
01.2024 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients especially HNW mainland clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Business Development Executive
Standard Chartered Bank
01.2022 - 12.2023
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Communicated directly with customers and partners to build strong business networks and relationships.
Assistant Client Service Manager , Private Banking
Bank of communication
08.2021 - 12.2021
- Managed customer service inquiries and pinpointed and implemented proper path to resolution.
- Handle kyc and customer due diligence for HNW customers
Relationship Officer Trainee
Shanghai Commercial Bank
09.2020 - 01.2021
- Assist in account opening process and daily banking operations.
- Help to promote investment and insurance products
- Handle daily customer inquiries
Education
Bachelor of Social Sciences (Honours) - Economics
Lingnan University
Certification
HKSI 1,7,8
Timeline
Relationship Manager , Int Banking
Standard Chartered Bank
01.2024 - Current
Business Development Executive
Standard Chartered Bank
01.2022 - 12.2023
Assistant Client Service Manager , Private Banking
Bank of communication
08.2021 - 12.2021
Relationship Officer Trainee
Shanghai Commercial Bank
09.2020 - 01.2021
Bachelor of Social Sciences (Honours) - Economics
Lingnan University
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