Zinhle Immaculate Khoza
Pinetown,Durban
Summary
Disciplined hard working, Talented individual with desire to make guests feel welcome. Energetic personality coupled with strong work ethic. Eager to demonstrate advanced skills in food safety and customer service with memorable Experience for our guest.
Overview
10
10
years of professional experience
Work History
Assistance Waiter
Celebrity Cruises
10.2022 - Current
- Greeted new customers, answered initial questions and took drink orders
- Seated guests quickly and coordinated timely service to minimise table wait times
- Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts
- Arranged alternative selections for guests with food allergies through careful collaboration with kitchen teams
- Completed daily opening and closing checklists to maintain standards and ready dining rooms for service
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
Hostess
Broadmoor hotel
04.2019 - 03.2020
- Managed closing duties, including restocking items and reconciliation of cash drawer
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner
- Anticipated and addressed guest service needs
- Answered phones politely and promptly while accurately recording and confirming reservations
- Completed opening and closing checklists according to set standards.
Receptionist
Durban Country Club
07.2018 - 03.2019
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
- Filed invoices, customer records and other paperwork in an orderly fashion for ease of retrieval
- Met incoming customers and provided friendly, knowledgeable assistance
- Answered incoming calls within allotted timeframes, handling efficiently to maintain positive customer interactions.
hotel intern
Hilton Hotels
06.2014 - 06.2017
- Met incoming customers and provided friendly, knowledgeable assistance
- Answered incoming calls within allotted timeframes, handling efficiently to maintain positive customer interactions
- Checking -in and checking out guest
- Cleaned rooms to satisfaction of all clients
- Stocked toilet tissue and paper towels, as well as other restroom supplies
- Informed supervisor when supplies were low.
Education
Tourism, Hospitality
Pinetown Girls High School
Durban Diploma: Hospitality and Catering Managemente - Hospitality
Thekwini College TVET
Durban05.2017
Level 4(Grade 12) - Hospitality
Coastal Tvet College
Surban01.2014
Skills
- Team player
- Excellent phone manner
- Excellent communication
- Planning organizing
Languages
IsiZulu
English
References
- Reshi Nadioo, Restaurant Manager, California Dreaming, 0313320037
- Bhavna Kandhai, Duty Manager, Durban Country Club, 0313131777
Timeline
Assistance Waiter
Celebrity Cruises
10.2022 - Current
Hostess
Broadmoor hotel
04.2019 - 03.2020
Receptionist
Durban Country Club
07.2018 - 03.2019
hotel intern
Hilton Hotels
06.2014 - 06.2017
Tourism, Hospitality
Pinetown Girls High School
Diploma: Hospitality and Catering Managemente - Hospitality
Thekwini College TVET
Level 4(Grade 12) - Hospitality
Coastal Tvet College