Zavier Lau
Senior Sysatem Administrator
Summary
Professional engineer prepared for this role, bringing experience in continuous integration, cloud infrastructure, and automation. Strong focus on collaboration and achieving results, adaptable to changing needs. Proficient in using tools such as Bitbucket, Docker, Kubernetes, and AWS. Dependable team player with proactive approach to problem-solving and commitment to delivering high-quality outcomes
Overview
19
19
years of professional experience
4024
4024
years of post-secondary education
3
3
Languages
Work History
Senior System Administrator
She Communications Limited
05.2020 - Current
- Developed and managed CI/CD pipelines using GitLab , Bitbucket and Jenkins enhancing deployment efficiency by 30%.
- Implemented Docker containerization for application workloads, reducing server costs by 20%.
- Developed monitoring and logging solutions with Prometheus and Grafana, resulting in a 20% reduction in response time to critical incidents.
- Maintained and optimized Kubernetes pipelines for high availability and scalability.
- Resolved issues and escalated problems with knowledgeable support and quality service.
Senior Helpdesk Engineer (Team Leader)
Tech Advance Consultancy Limited
07.2018 - 03.2020
- Company Overview: Customer: NIKE
- Removed malware and provided solutions for Windows and MS Office issues.
- Monitored and prioritized Help Desk requests.
- Provided remote and onsite support for various applications and systems.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
Technical Support Engineer (Secondment Contract)
Primetech Technology Limited
01.2012 - 01.2017
- Company Overview: Customer: Gammon Construction Ltd
- Configured routers and switches, and handled helpdesk calls for 2000 users.
- Managed software deployment and mobile device support.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Office Site Server Equipment Build up
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
Project Engineer (Secondment Contract)
Primetech Technology Limited
02.2010 - 12.2011
- Company Overview: Customer: HSBC
- Managed PC installations, Migration, SCCM deployments, and remote support.
- Elevated customer service standards by implementing prioritization system for IT issues based on urgency and impact.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Technical Support Engineer (Secondment Contract)
Asialand Technology Limited
09.2008 - 12.2009
- Company Overview: Customer: Hong Kong Housing Authority
- Installed and configured software applications and provided user support.
- Streamlined helpdesk processes by creating detailed documentation and updating knowledge base articles.
- Increased first call resolution rates with thorough understanding of company systems, applications, and infrastructure.
- Ensured data security with regular system maintenance tasks including patching, updates, backups, and antivirus scans.
Technical Support Engineer (Secondment Contract)
Asialand Technology Limited
04.2006 - 08.2008
- Company Overview: Customer: Henderson Land Development Company Limited
- Managed helpdesk support for around 1000 users and performed various IT installations.
- Configured hardware, devices, and software to set up work stations for employees.
- Assisted users with software installation and configuration, ensuring optimal functionality across the organization.
- Installed and configured operating systems and applications.
Education
Certificate for Certified IT Support Assistant -
Hong Kong IT Skills Assessment Centre
F.1-F.5 -
Cotton Spinners Association Secondary School
01.2000 - 01.2005
Microsoft Certified Technology Specialist (MCTS) -
Microsoft
Skills
Team Leadership
Technical Issue Analysis
Customer Service
Desktop Support
Application Support
MS Office
Windows OS
Windows Server
Linux Server
Mac OS
ServiceNow
undefinedPersonal Information
- Available: 30Days
- Age: 36
- Expected Salary: 28500 x 13
Timeline
Senior System Administrator
She Communications Limited
05.2020 - Current
Senior Helpdesk Engineer (Team Leader)
Tech Advance Consultancy Limited
07.2018 - 03.2020
Technical Support Engineer (Secondment Contract)
Primetech Technology Limited
01.2012 - 01.2017
Project Engineer (Secondment Contract)
Primetech Technology Limited
02.2010 - 12.2011
Technical Support Engineer (Secondment Contract)
Asialand Technology Limited
09.2008 - 12.2009
Technical Support Engineer (Secondment Contract)
Asialand Technology Limited
04.2006 - 08.2008
F.1-F.5 -
Cotton Spinners Association Secondary School
01.2000 - 01.2005
Certificate for Certified IT Support Assistant -
Hong Kong IT Skills Assessment Centre
Microsoft Certified Technology Specialist (MCTS) -
Microsoft
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