Summary
Overview
Work History
Education
Skills
Work Preference
Interests
Timeline
Hi, I’m

Zaldy Begaso Jr.

Customer Solutions Manager
Pasay City
Zaldy Begaso Jr.

Summary

Performance-oriented Leader offering exceptional record of achievement over 6-year career. Started my career with the Training Team as a Trainer for 2 years and learned the fundamentals of developing people and driving performance. Worked with the Business Support Team for 2 years and has adapted to become a tenacious manager with strategic and analytical approach to solving problems, and accomplishing profit targets. Talented in identifying opportunities and communicating plans by capitalizing on emerging trends.

Overview

5
years of professional experience
4
years of post-secondary education
2
Languages

Work History

Alorica Teleservices
Makati City

Customer Solutions Manager
09.2022 - Current

Job overview

  • Analyzed customer data to identify trends and develop strategies to improve customer success metrics.Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues

Alorica Teleservices
Makati City

Revenue Manager
09.2021 - 09.2022

Job overview

  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Resolved problems, improved operations and provided exceptional service.

Alorica Teleervices
Makati City

Operations Supervisor
09.2019 - 09.2021

Job overview

  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
  • Analyzed department metrics and performance and reported findings to management.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Alorica Teleservices
Makati City

Product Trainer
03.2018 - 09.2019

Job overview

  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Analyzed team performance and identified opportunities for additional training.
  • Implemented new training courses after assessing corporate data and identifying employee weaknesses.

Education

Emilio Aguinaldo College- Manila
Manila

Bachelor of Science from Biology
03.2013 - 04.2017

University Overview

  • Awarded Cum Laude
  • Awarded Leadership Award (Institutional) 2017
  • Dean's List: 2013 -2017

Skills

Business development and planning

Strategic account development

Strategic communications

Training and mentoring

Sales proficiency

Analytical problem solver

Coaching and mentoring

Work Preference

Work Type

Full Time

Location Preference

Hybrid

Important To Me

Company CultureWork-life balanceCareer advancementHealthcare benefitsPersonal development programs

Interests

Digital Art

Music & Films

Timeline

Customer Solutions Manager
Alorica Teleservices
09.2022 - Current
Revenue Manager
Alorica Teleservices
09.2021 - 09.2022
Operations Supervisor
Alorica Teleervices
09.2019 - 09.2021
Product Trainer
Alorica Teleservices
03.2018 - 09.2019
Emilio Aguinaldo College- Manila
Bachelor of Science from Biology
03.2013 - 04.2017

Similar Profiles

CREATE PROFILE
Zaldy Begaso Jr.Customer Solutions Manager