Summary
Overview
Work History
Education
Skills
Work Preference
Interests
Timeline
Hi, I’m

Zaldy Begaso Jr.

Customer Solutions Manager
Pasay City
Zaldy Begaso Jr.

Summary

Performance-oriented Leader offering exceptional record of achievement over 6-year career. Started my career with the Training Team as a Trainer for 2 years and learned the fundamentals of developing people and driving performance. Worked with the Business Support Team for 2 years and has adapted to become a tenacious manager with strategic and analytical approach to solving problems, and accomplishing profit targets. Talented in identifying opportunities and communicating plans by capitalizing on emerging trends.

Overview

5
years of professional experience
4
years of post-secondary education
2
Languages

Work History

Alorica Teleservices
Makati City

Customer Solutions Manager
09.2022 - Current

Job overview

  • Analyzed customer data to identify trends and develop strategies to improve customer success metrics.Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues

Alorica Teleservices
Makati City

Revenue Manager
09.2021 - 09.2022

Job overview

  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Resolved problems, improved operations and provided exceptional service.

Alorica Teleervices
Makati City

Operations Supervisor
09.2019 - 09.2021

Job overview

  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
  • Analyzed department metrics and performance and reported findings to management.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Alorica Teleservices
Makati City

Product Trainer
03.2018 - 09.2019

Job overview

  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Analyzed team performance and identified opportunities for additional training.
  • Implemented new training courses after assessing corporate data and identifying employee weaknesses.

Education

Emilio Aguinaldo College- Manila
Manila

Bachelor of Science from Biology
03.2013 - 04.2017

University Overview

  • Awarded Cum Laude
  • Awarded Leadership Award (Institutional) 2017
  • Dean's List: 2013 -2017

Skills

Business development and planning

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Work Preference

Work Type

Full Time

Work Location

Hybrid

Important To Me

Company CultureWork-life balanceCareer advancementHealthcare benefitsPersonal development programs

Interests

Digital Art

Music & Films

Timeline

Customer Solutions Manager
Alorica Teleservices
09.2022 - Current
Revenue Manager
Alorica Teleservices
09.2021 - 09.2022
Operations Supervisor
Alorica Teleervices
09.2019 - 09.2021
Product Trainer
Alorica Teleservices
03.2018 - 09.2019
Emilio Aguinaldo College- Manila
Bachelor of Science from Biology
03.2013 - 04.2017

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Zaldy Begaso Jr.Customer Solutions Manager