Yuyang Ye
370 Queen Street, Melbourne,VIC
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through half year of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
3
3
years of professional experience
Work History
Administrative Officer
Forturne Grocery
11.2022 - 03.2023
- Created, prepared, and delivered reports to various departments.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Volunteered to help with special projects of varying degrees of complexity.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
Clerk
Redrate Exchange Company
08.2022 - 11.2022
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Processed cash, check and credit card payments.
- Operated cash register to accurately complete customer financial transactions.
- Processed both cash and card purchases and returns.
Cashier
Homestown Asian Supermarket
07.2021 - 04.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Used POS system to enter orders, process payments and issue receipts.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Checked personal identifications during alcohol and tobacco sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Waitress Supervisor
Fish And Pickled Melbourne
03.2021 - 07.2021
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Greeted new customers, discussed specials, and took drink orders.
- Supervised server staff and simultaneously served personal section of tables.
- Trained staff members on use of POS system.
- Bussed and reset tables to keep dining room and work areas clean.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Supervised food presentation and plating to enhance visual appeal.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Monitored food inventory and supplies to prevent waste.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Sales Assistant
Yoyoso
10.2019 - 02.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
Master of International Business -
University of Melbourne
Melbourne08.2024
Bachelor of Commerce - Economics
University of Melbourne
Melbourne11.2022
High School -
Selwyn College
Auckland10.2019
Skills
- Office Administration
- Credit and Collections
- Office Supplies and Inventory
- Database Administration
- Coaching and Training
- Microsoft Office
- Inventory Accuracy
- Control of Expenses
Languages
Chinese (Mandarin)
Native language
English
Upper intermediate
B2
Additional Information
· Have TFN number
·Have RSA number
·Holding student visa which allows me to work maxi 24 hours per week and full time during the school holiday
· Can work at any flexible time during November to February
·Age 23 years old
Timeline
Administrative Officer
Forturne Grocery
11.2022 - 03.2023
Clerk
Redrate Exchange Company
08.2022 - 11.2022
Cashier
Homestown Asian Supermarket
07.2021 - 04.2022
Waitress Supervisor
Fish And Pickled Melbourne
03.2021 - 07.2021
Sales Assistant
Yoyoso
10.2019 - 02.2020
Master of International Business -
University of Melbourne
Bachelor of Commerce - Economics
University of Melbourne
High School -
Selwyn College
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