Yu Sum Alina Wong
New Territories,Hong Kong
Overview
2
2
Languages
4
4
years of professional experience
Work History
Club Customer Service Executive
Hong Kong First Services Limited Company
Causeway Bay
11.2025 - 08.2026
- Customer service: Experience in hospitality, demonstrating a passion for delivering exceptional guest experiences.
- Plan, organise, and coordinate of guest arrival including preparation, transport, hotels and reporting.
- Collaborate with bodyguard, driver and assistant to ensure the efficient flow of information and resource everyday.
- Bilingual proficiency: Strong communication skills in both English and Chinese, essential for interacting with a diverse clientele and ensuring clear communication.
- Professional appearance: Commitment to maintaining high grooming standards, reflecting a upscale image.
Receptionist
Bayley & Jackson Dental Surgeon
Tsim Sha Tsui
03.2022 - 08.2024
- Three years of customer service experience in the medical field.
- Managed front desk services, including phone call enquiries, and patient registration.
- Customer service, hospitality, teamwork, emergency protocol, and MS Suite (Excel, Word).
- Carried out basic day-to-day administrative tasks to support staff needs.
Education
Bachelor of Arts - Graphic Design
Nottingham Trent University
Nottingham, United Kingdom 01-2022
Certificate of Higher Education - Art and Design
Nottingham Trent International College
Nottingham, United Kingdom 01-2019
Skills
- Communication skills
- Customer service
- Teamwork
- Flexibility
- Organisational and multitasking
- MS Office Excel, Word, PowerPoint
- Time management
Languages
Cantonese, Mandarin
First Language
English
Upper Intermediate
B2
Timeline
Club Customer Service Executive
Hong Kong First Services Limited Company
11.2025 - 08.2026
Receptionist
Bayley & Jackson Dental Surgeon
03.2022 - 08.2024
Bachelor of Arts - Graphic Design
Nottingham Trent University
Certificate of Higher Education - Art and Design
Nottingham Trent International College