Yunzhu Yao
Jingzhou,Hubei China
Summary
Join the tourism and hospitality industry where I can broaden my experience in leadership and people interaction skills as well as problem-solving skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Internship Trainee
MDIS Brew and Bites Cafe
04.2018 - 10.2018
- Handled Chinese customers whom are unable to communicate in English
- Responded to customer inquiries, requests, and issues in a timely and efficient manner
- Interacted with customers to provide information about food, beverage, rates and promotions
- Evaluated customer needs and feedback to drive product and service improvements
- Accurately process customer payments including case, debit card and gift cards
- Ensure that the cashier register is balanced and accurate at the beginning and end of each shift
- Analyzed problems and worked with team to develop solutions
- Be a team player, working cooperatively with other staff members to achieve company goals
- Developed and maintained relationships with key internal stakeholders
- Multitask while maintaining efficiency in daily operations
- Generated weekly and monthly report detailing findings and recommendations
Education
Bachelor of Science (Honours) - International Tourism and Hospitality Management
University of Sunderland
01-2020
Advanced Diploma - Tourism, Hospitality and Event Management
Management Development Institute of Singapore (MDIS)
02.2018
Skills
- Microsoft Office (Word, Excel & PPT)
- POS Cashier System Operations
- Basic PMS OPERA System Operations
- Basic GDS System Operations
- Self-Motivated
- Hotel Front Desk Operation
- Customer Service
- Customer Relationship Management
- Good Teamwork Skills
- Effective Problem Solving Skills
Languages
English
Proficient
C2
Mandarin
Proficient
C2
Certification
- Basic Front Desk Operation Certificate
- Basic Coffee Making Certificate
- Singapore Food Hygiene Certificate
Timeline
Internship Trainee
MDIS Brew and Bites Cafe
04.2018 - 10.2018
Bachelor of Science (Honours) - International Tourism and Hospitality Management
University of Sunderland
Advanced Diploma - Tourism, Hospitality and Event Management
Management Development Institute of Singapore (MDIS)
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