Yun Lam NGAN
Retail Management
Shatin,NST
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
1
1
Language
4
4
years of post-secondary education
9
9
years of professional experience
Work History
Store Manager
A.S. Watson Group
Hong Kong
08.2016 - Current
- Manage sales and service quality, ensure to maximize sales and productivity, achieve targets, contribute to the growth of sales, manpower efficiency and customer service standard.
- Handle daily store operation, administration, management and maintain brand image.
- Handle inventory control and manpower planning.
- Motivate and drive the sales team to achieve their individual and store KPIs and sales target.
- Handle customer complaints and returns according to the company regulations.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Engineer
UNDERWEITER LABORATORY
Hong Kong
09.2015 - 06.2016
- Determines project scope, develops a preliminary plan of investigation, and determines project specifications.
- Conducted research to test and analyze feasibility, design, operation and performance of equipment, components and systems.
- Establishes appropriate test programs and coordinates laboratory activities.
- Communicates project status and results to clients through frequent contact and by preparing reports.
TUTOR
LUNG KONG FOUNDATION LAU WONG FAT SCHOOL
HONG KONG
01.2012 - 01.2015
- Teaching Mathematics.
- Help students consolidate the foundation and do homework.
- Maintain the class discipline.
Education
Advanced Diploma (QF Level 4) - Retail Store Management
A.S. Watsons Group
08.2016 - 08.2017
Bsc Degree - Applied physics
Hong Kong Baptist University
224 Waterloo Rd, Kowloon Tong 09.2012 - 08.2015
Skills
Customer Relations
Timeline
Advanced Diploma (QF Level 4) - Retail Store Management
A.S. Watsons Group
08.2016 - 08.2017
Store Manager
A.S. Watson Group
08.2016 - Current
Engineer
UNDERWEITER LABORATORY
09.2015 - 06.2016
Bsc Degree - Applied physics
Hong Kong Baptist University
09.2012 - 08.2015
TUTOR
LUNG KONG FOUNDATION LAU WONG FAT SCHOOL
01.2012 - 01.2015
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