YULIA KORYUKINA
Guest Relations Officer
Moscow
Summary
Friendly guest service professional offering more than 8 years of superior service in hospitality industry. Strong hospitality knowledge and drive for cultivating guest loyalty.
Overview
9
9
years of professional experience
2021
2021
years of post-secondary education
4
4
Languages
Work History
Childcare Coordinator
ClubMed Lijiang
04.2025 - Current
- Create and implement engaging and age-appropriate activities, games, and educational programs for children.
- Maintain a safe and hygienic environment, following the health and safety regulations and hotel policies.
- Oversee the daily activities of children, providing guidance and support while ensuring their well-being.
- Foster positive relationships with parents by providing updates on their children's activities and addressing any concerns.
- Gather feedback from parents and children to assess the effectiveness of programs and make improvements.
- Work closely with other hotel departments to create a seamless experience for families staying at the hotel.
Guest Relations Officer
ClubMed Joyview Heilongtan
04.2024 - 04.2025
- Managed guest inquiries via phone, email, and in person, delivering detailed information on hotel services and local attractions.
- Resolved guest complaints, employing problem-solving skills to maintain high levels of guest satisfaction.
- Updated guest profiles with personal preferences and feedback, utilizing CRM software for tailored service offerings.
- Conducted daily room checks to confirm cleanliness and amenities meet hotel standards, liaising with housekeeping for immediate action when necessary.
- Organized special requests for guests, such as surprise room decorations or booking tours, enhancing their overall stay experience.
- Monitored guest feedback through surveys and online reviews, implementing changes to improve service quality.
Guest Relations Officer
Baglioni Resort Maldives 5
11.2021 - 11.2023
- Maintaining communication between guests and hotel departments
- Providing assistance and help throughout guests' stay
- Events arrangements, conflict resolutions, restaurants reservations, making full guests' experience
- Star of the month - April 2022.
Night Manager
Holiday Inn Paveletskaya 4
10.2020 - 11.2021
- Got promotions to the supervisor and then the night manager position
- Working with guests, performing check-in /check-out procedures, processed night audit, cash operations procedures
- Conflict resolution, calls and emails responding, face-to-face contact with guests.
Management trainee
One & Only Royal Mirage Dubai 5
09.2019 - 04.2020
- Receptionist at the 5-star hotel belonging to Kerzner International hotel chain
- Working in an international team
- Working with guests, performing check-in /check-out procedures
- Conflict resolution, rooms and restaurants reservations
Front Office Receptionist
Martinez in the Unbound Collection by Hyatt 5
05.2018 - 10.2018
- Internship at a hotel located in Cannes
- Performing the work of a receptionist (meeting guests, check in, check out, making payments, making reservations, resolving conflicts, etc.)
Internship
La Villa Cap d’Antibes 4
07.2017 - 10.2017
- Internship in a small family hotel (serving breakfast, working in the bar, working in the kitchen, working as a supervisor in the Housekeeping).
Internship
Novotel Moscow City
01.2016 - 05.2016
- Internship for 3 months in a 2 Michelin star Restaurant '' Baumanière'' as a waitress
Education
Bachelor -
Institute Vatel de “Moscou”, Russian International Academy for Tourism
Moscow, RussiaSkills
Problem-Solving
Patience and empathy
Child development expertise
Activity planning
Creativity and innovation
Teamwork
Problem-solving
Time management
Multitasking
Decision-making
Self motivation
Critical thinking
Personal Information
- Date of birth: 01/22/98
- Nationality: Russian
Timeline
Childcare Coordinator
ClubMed Lijiang
04.2025 - Current
Guest Relations Officer
ClubMed Joyview Heilongtan
04.2024 - 04.2025
Guest Relations Officer
Baglioni Resort Maldives 5
11.2021 - 11.2023
Night Manager
Holiday Inn Paveletskaya 4
10.2020 - 11.2021
Management trainee
One & Only Royal Mirage Dubai 5
09.2019 - 04.2020
Front Office Receptionist
Martinez in the Unbound Collection by Hyatt 5
05.2018 - 10.2018
Internship
La Villa Cap d’Antibes 4
07.2017 - 10.2017
Internship
Novotel Moscow City
01.2016 - 05.2016
Bachelor -
Institute Vatel de “Moscou”, Russian International Academy for Tourism
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