Summary
Overview
Work History
Education
Software
Timeline
Generic

Yuk Hei Tang

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

12
12
years of professional experience
4
4
years of post-secondary education
3
3
Languages

Work History

Acting Supervisor

The Hong Kong Jockey Club
Hong Kong
01.2019 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Created successful work schedules for each team member

Training Assistant

The Hong Kong Jockey Club
Hong Kong
02.2018 - Current
  • Prepared materials for new staff training and refresher training.
  • Assessed skill gaps for employees and developed training courses to meet identified needs.

Customer Service Assistant

The Hong Kong Jockey Club
Hong Kong
10.2017 - Current
  • Provide customer service to the club's members in racecourses
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Concierge

Shangri-la Hotel
Guilin
05.2017 - 08.2017
  • Arranged for transportation to and from airport, train station and events for visitors.
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.

Education

BBA - Business Analysis

City University of Hong Kong
Hong Kong
09.2019 - Current

High School Diploma -

Hong Kong Community College
Hong Kong
09.2016 - 07.2018

Software

SAS

VBA in Microsoft Excel

Spreadsheet Modelling in Microsoft Excel

SAS Enterprise Miner

Timeline

BBA - Business Analysis

City University of Hong Kong
09.2019 - Current

Acting Supervisor

The Hong Kong Jockey Club
01.2019 - Current

Training Assistant

The Hong Kong Jockey Club
02.2018 - Current

Customer Service Assistant

The Hong Kong Jockey Club
10.2017 - Current

Concierge

Shangri-la Hotel
05.2017 - 08.2017

High School Diploma -

Hong Kong Community College
09.2016 - 07.2018
Yuk Hei Tang