Yuet Hau Fai 越孝暉
Hong Kong SAR,China
Summary
Six-plus years of driving experience, including four years of bus driving. Resolve passenger-related issues efficiently and maintain service quality. Apply safe driving practices, route awareness, and customer-focused communication to support daily operations.
Overview
3
3
Languages
8
8
years of professional experience
Work History
Bus Captain (Full Time)
The Kowloon Motor Bus Co. (1933) Ltd.
2021.10 - Current
- Followed traffic laws to protect vehicle and passengers.
- Adhered to timetables and routes to maintain timely arrivals and departures.
- Handled passenger queries with professionalism, providing timely information on schedules and services.
- Checked bus for cleanliness and lost property between routes to keep rides comfortable and hygienic for customers.
- Operated various types of buses on scheduled routes, adhering to strict timetables for reliable transport service.
- Facilitated fare collection to ensure efficient payment processing.
Bus Station Service Assistant in KMB (Part-time)
The Kowloon Motor Bus Co. (1933) Ltd.
2018.10 - 2021.09
- Ensured orderly queue formation for passengers at bus stop
- Answered passenger questions promptly with friendly, clear information
- Guided passengers to correct queue positions, minimising confusion
Education
Diploma of Higher Education - Higher Diploma in New Media and Communication
hkuspace community college
2020-01
Skills
- Valid Hong Kong driving licence
- Customer service
- Effective communication
- Crisis management
- Stress management
- Accountability
Languages
Chinese (Cantonese)
First Language
English
Advanced
C1
mandarin/Putonghua
Advanced
C1
Interests
- Cheat with people
- Driving
Timeline
Bus Captain (Full Time)
The Kowloon Motor Bus Co. (1933) Ltd.
2021.10 - Current
Bus Station Service Assistant in KMB (Part-time)
The Kowloon Motor Bus Co. (1933) Ltd.
2018.10 - 2021.09
Diploma of Higher Education - Higher Diploma in New Media and Communication
hkuspace community college