Yuen Yee Hau
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Motivated professional with extensive experience in customer service, sales and administrative tasks. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
SpringBreezeHouse
03.2024 - 07.2024
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Managed filing system, entered data and completed other clerical tasks.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Liaised between clients and maintained effective lines of communication.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Order Management - Co-ordinator
VSC Building Products Company Limited
11.2021 - 02.2024
- Liaised with management to resolve complex order issues and problems to maximize customer satisfaction.
- Maintained accurate records of all transactions, ensuring data integrity in the company''s order management system.
- Reduced order discrepancies by diligently reviewing and validating customer purchase orders before entering them into the system.
- Forecasted with vendors to allocate stock ahead of customer order to reduce lead times.
- Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
- Collaborated with sales and logistics teams to ensure seamless coordination of shipments, deliveries, and returns.
- Evaluated current workflows for efficiency improvements, implementing changes that led to a reduction in processing time for complex orders.
- Enhanced customer satisfaction with timely and accurate order updates, addressing inquiries promptly and professionally.
- Improved inventory accuracy by regularly monitoring stock levels and reporting discrepancies to relevant departments.
- Expedited urgent orders for high-priority clients, coordinating closely with cross-functional teams to meet tight deadlines.
- Assigned tasks to team members to complete within designated time frames.
- Met or exceeded production goals and objectives by following strict procedures.
Clerical Officer
Creative Enterprise Holdings Limited
09.2019 - 11.2021
- Manage payroll calculation, update and maintain leave and attendance records in the HR Management System
- Perform ad hoc administration duties
- Report to managers and supervisor
- Other ad hoc projects as assigned
- Processed weekly payroll for staff, ensuring timely and accurate salary distribution.
Clerk
Chun Sing Air-Sea Worldwide Limited
02.2018 - 08.2018
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Streamlined document retrieval, meticulously filing documents both physically and electronically.
- Optimized office space usage, arranging workstations to maximize productivity.
- Reduced errors in data entry through rigorous attention to detail and double-checking work.
- Enhanced customer service with timely and accurate information when handling inquiries.
- Improved office efficiency by digitizing paper files and organizing digital records.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Input data into spreadsheets and databases.
- Edited and proofread documents for accuracy and completeness.
Veterinary Assistant
Concord Animal Medical Center
06.2017 - 01.2018
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided customer support to clients, answering questions and addressing concerns.
- Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
- Collected patient biopsies and blood samples for laboratory analysis.
- Administered medications to animals in treatment and documented changes in condition.
- Groomed and bathed animals to maintain hygiene and appearance.
- Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
- Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
Customer Service Assistant
Savills Guardian
10.2014 - 06.2017
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Analyzed customer feedback to identify areas for improvement.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Participated in regular team meetings to share ideas for improvement and stay informed about updates within the company or industry trends impacting our customers'' needs.
- Collaborated with other departments to guarantee customer satisfaction.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Handled high call volume while maintaining a professional demeanor and ensuring timely resolutions.
- Delivered prompt service to prioritize customer needs.
Education
No Degree - Diploma Yi Jin
Hong Kong Metropolitan University
Jordan10.2020
High School Diploma -
CMA Choi Cheung Kok Secondary School
Tuen Mun, New Territories06.2012
Skills
- Computer Skills( Microsoft Excel/ PowerPoint/ Word)
- Data Entry
Timeline
Administrative Assistant
SpringBreezeHouse
03.2024 - 07.2024
Order Management - Co-ordinator
VSC Building Products Company Limited
11.2021 - 02.2024
Clerical Officer
Creative Enterprise Holdings Limited
09.2019 - 11.2021
Clerk
Chun Sing Air-Sea Worldwide Limited
02.2018 - 08.2018
Veterinary Assistant
Concord Animal Medical Center
06.2017 - 01.2018
Customer Service Assistant
Savills Guardian
10.2014 - 06.2017
No Degree - Diploma Yi Jin
Hong Kong Metropolitan University
High School Diploma -
CMA Choi Cheung Kok Secondary School
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