Excel
Yuen Lam Keung
Senior Waiter
18/F, Room 1807, Lam Bik House, Lam Tin Estate
Summary
Dynamic and results-driven professional with extensive experience in customer service. Proven ability to enhance customer satisfaction through effective problem resolution and strong communication skills. Skilled in food safety and maintaining cleanliness, consistently fostering a positive environment that encourages repeat business and loyalty.
Offering reliable and diligent approach with keen interest in customer service and hospitality. Contributes solid grasp of food safety standards and exceptional interpersonal skills for effective guest interactions. Ready to use and develop communication and multitasking skills in flight attendant role.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Restaurant Waiter
Poach
10.2024 - 03.2025
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Salesperson
UNIQLO
12.2024 - 03.2025
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Restaurant Waiter
Soups Square
02.2023 - 11.2024
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained clean and organized dining areas for optimal guest experience.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
Kitchen Staff Member
Rhino Rhino
09.2022 - 12.2022
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
Shop Assistant
E.tea
05.2022 - 08.2022
- Remained calm and composed in tense situations involving angry or upset customers.
- Completed daily tasks accurately and on-time to support shop needs.
- Greeted customers entering store and offered assistance with requirements.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
Customer Service Specialist
McDonald's
12.2019 - 04.2021
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
Education
Higher Diploma - Baking And Pastry Art
International Culinary Institute
Pok Fu Lam07-2024
High School Diploma -
S.K.H. Leung Kwai Yee Secondary School
Kwun Tong, Hong Kong07-2022
Skills
Customer care
Service quality
Table setting
Cleanliness
Effective Problem Resolution
Proficient in Resolving Complaints
Order taking
Customer service
Food safety awareness
Cash handling
Software
Word
PowerPoint
Timeline
Salesperson
UNIQLO
12.2024 - 03.2025
Restaurant Waiter
Poach
10.2024 - 03.2025
Restaurant Waiter
Soups Square
02.2023 - 11.2024
Kitchen Staff Member
Rhino Rhino
09.2022 - 12.2022
Shop Assistant
E.tea
05.2022 - 08.2022
Customer Service Specialist
McDonald's
12.2019 - 04.2021
Higher Diploma - Baking And Pastry Art
International Culinary Institute
High School Diploma -
S.K.H. Leung Kwai Yee Secondary School
Similar Profiles
Yu Ka KiYu Ka Ki
Part Time Sales Assistant at Dairy Farm GroupPart Time Sales Assistant at Dairy Farm Group
PUI WAI JINKO CHOWPUI WAI JINKO CHOW
Assistant Store Manager at JINSAssistant Store Manager at JINS
Saad MuhammadSaad Muhammad
Football Coaching at PrivateFootball Coaching at Private