Yuen Ho Howard Cheung
Summary
I am passionate about finance and accounting, with strong analytical skills and a proactive approach to learning and teamwork. My diverse academic background and experience in a multicultural environment have equipped me with excellent communication abilities and adaptability. I am eager to contribute to professional teams and continue developing my expertise in the financial sector.
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
2
2
years of professional experience
4
4
Languages
Work History
Customer Service Officer (Teller)
Bank of China (Hong Kong)
12.2024 - Current
- Provide professional counter services including deposits, withdrawals, fund transfers, and foreign currency exchange
- Handle customer inquiries and resolve issues efficiently to ensure high customer satisfaction
- Process account opening procedures and promote banking products and services
- Maintain accurate cash handling and ensure compliance with banking regulations and procedures
- Collaborate with team members to achieve branch targets and service standards
Intern
Inland Revenue Department of Hong Kong
06.2024 - 08.2024
- Participated in the Summer Internship Programme, gaining hands-on experience in tax compliance and government operations.
Education
BSc - Accounting and Finance
University of Liverpool
06-2025
A Level -
Burford School
05-2021
Skills
- Spreadsheet (Excel)
- Word Processing
- Financial Reporting
- Teamwork
Timeline
Customer Service Officer (Teller)
Bank of China (Hong Kong)
12.2024 - Current
Intern
Inland Revenue Department of Hong Kong
06.2024 - 08.2024
BSc - Accounting and Finance
University of Liverpool
A Level -
Burford School
Gym Workouts
I enjoy to exercise especially after a day's work. This help me to boost up my physic and my mental health.