YUEN CHING LAM
Kwun Tong
Overview
2
2
years of professional experience
Work History
CUSTOMER SERVICE OFFICER TRAINEE
ASIA AIRFREIGT TERMINAL
10 CHUN PING ROAD, HONG KONG INTERNATIONAL AIRPORT
09.2024 - 05.2025
- Acted as a liaison between customers and other departments when necessary, facilitating smooth issue resolution across the organization.
- Managed escalated calls professionally, resolving complex issues with diplomacy and patience.
- Enhanced customer satisfaction by actively addressing inquiries and resolving issues promptly.
- Promoted a positive work environment by demonstrating teamwork, supporting colleagues'' efforts.
AQUATIC OPERATOR III
WATER WORLD HONG KONG OCEAN PARK
33 OCEAN DRIVE
06.2024 - 09.2024
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
Park Operations Host
Hong Kong Disneyland
HONG KONG DISNEYLAND RESORT
09.2023 - 12.2023
- Conducted regular safety inspections of attractions, identifying potential hazards or malfunctions for immediate resolution.
- Served as a liaison between guests and management during emergency situations, providing clear communication and assistance as needed.
- Maintained accurate inventory levels of supplies, equipment, and merchandise for seamless daily operations.
- Supported marketing efforts by distributing promotional materials and representing the park at local events.
Education
Bachelor of Arts - PROFESSIONAL COMMUNICATION
School Of Professional Education And Executive Dev
Yau Ma Tei, Hong Kong 04.2001 -
Timeline
CUSTOMER SERVICE OFFICER TRAINEE
ASIA AIRFREIGT TERMINAL
09.2024 - 05.2025
AQUATIC OPERATOR III
WATER WORLD HONG KONG OCEAN PARK
06.2024 - 09.2024
Park Operations Host
Hong Kong Disneyland
09.2023 - 12.2023
Bachelor of Arts - PROFESSIONAL COMMUNICATION
School Of Professional Education And Executive Dev
04.2001 -