Overview
Work History
Education
Timeline
Generic

YUEN CHING LAM

Kwun Tong

Overview

2
2
years of professional experience

Work History

CUSTOMER SERVICE OFFICER TRAINEE

ASIA AIRFREIGT TERMINAL
09.2024 - 05.2025
  • Acted as a liaison between customers and other departments when necessary, facilitating smooth issue resolution across the organization.
  • Managed escalated calls professionally, resolving complex issues with diplomacy and patience.
  • Enhanced customer satisfaction by actively addressing inquiries and resolving issues promptly.
  • Promoted a positive work environment by demonstrating teamwork, supporting colleagues'' efforts.

AQUATIC OPERATOR III

WATER WORLD HONG KONG OCEAN PARK
06.2024 - 09.2024
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.


Park Operations Host

Hong Kong Disneyland
09.2023 - 12.2023
  • Conducted regular safety inspections of attractions, identifying potential hazards or malfunctions for immediate resolution.
  • Served as a liaison between guests and management during emergency situations, providing clear communication and assistance as needed.
  • Maintained accurate inventory levels of supplies, equipment, and merchandise for seamless daily operations.
  • Supported marketing efforts by distributing promotional materials and representing the park at local events.

Education

Bachelor of Arts - PROFESSIONAL COMMUNICATION

School Of Professional Education And Executive Dev
Yau Ma Tei, Hong Kong
04.2001 -

Timeline

CUSTOMER SERVICE OFFICER TRAINEE

ASIA AIRFREIGT TERMINAL
09.2024 - 05.2025

AQUATIC OPERATOR III

WATER WORLD HONG KONG OCEAN PARK
06.2024 - 09.2024

Park Operations Host

Hong Kong Disneyland
09.2023 - 12.2023

Bachelor of Arts - PROFESSIONAL COMMUNICATION

School Of Professional Education And Executive Dev
04.2001 -

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