Microsoft Office Suite
Yuen Lok Matthew
Assistant Officer - Leasing & Commercial
Hong Kong
Summary
I am a highly driven and vivacious individual looking for an opportunity at a company. Where I can grow and extend my knowledge and expertise. I can operate both individually and collaboratively in groups since I have strong interpersonal and communication skills. I am skilled at working diligently and effectively to accomplish a specified goal on schedule as a graduate of the Swiss Hotel Management School with expertise in computer skills. I also enjoy experiencing new cultures through excursions. As a result, in the future, I would easily adjust and adapt to different situations.
Overview
4
4
years of professional experience
9
9
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Assistant Officer - Leasing & Commercial
Tai Kwun
04.2025 - Current
- A hands-on role in promoting Tai Kwun venues to potential hirers and developing new business opportunities with hirer acquisition initiatives to achieve set KPIs.
- Communicate and manage relationships with existing and potential hirers.
- Manage, coordinate, and confirm space availability with contributions to occupancy, income, and artistic penetration.
- Issue and process all venue booking-related documents.
- Coordinate with Artistic, Technical, and Productions, Venue Operations, and across departments for booking logistics and execution.
- Stay connected with industry and relevant venue partners, with access to the most updated market information and conditions.
- Manage and support business projects, which include liaison and contractual work with partners and vendors.
Rooms Management Trainee
JW Marriott Turnberry Miami
09.2023 - 09.2024
- Create, put into effect, and assess policies and procedures for the department's or establishment's operations.
- Hire and manage employees, manage training, and establish work schedules.
- Acting as Front Office supervisor, overseeing the operations team, and handling internal employees.
- Hovering over 1,000 plus guests in a busy, high-paced environment.
Guest Experience Trainee
Penha Longa Resort, Ritz Carlton Portugal
03.2022 - 06.2022
- Greet and welcome guests.
- Room showing.
- Personalize the guest experience with any special requests.
- Exceeded goals through effective task prioritization and a great work ethic.
- Assist in helping guests with check-in/check-out.
Food & Beverage Trainee
Ritz Carlton Hong Kong
03.2021 - 08.2021
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Increased customer satisfaction by resolving issues.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Education
Bachelor of Arts - International Hospitality
University of Derby
02.2023 - 06.2023
Bachelor of Arts - International Hospitality and Events Management
Swiss Hotel Management School
10.2020 - 06.2023
High School Diploma - undefined
Pui Kiu Middle School
09.2014 - 06.2020
Skills
Client relationship management
Sales strategy development
Engaging sales presentations
Sales operations management
Market analysis
Analytical problem-solving
Effective time management
Software
Salesforce
Opera
Adobe software suite
Canva
Ungerboeck
Certification
World of Hospitality - Certification Outstanding performance as the Assistant Entertainment & Activities Manager of the University Event
Timeline
Assistant Officer - Leasing & Commercial
Tai Kwun
04.2025 - Current
Rooms Management Trainee
JW Marriott Turnberry Miami
09.2023 - 09.2024
Bachelor of Arts - International Hospitality
University of Derby
02.2023 - 06.2023
World of Hospitality - Certification Outstanding performance as the Assistant Entertainment & Activities Manager of the University Event
12-2022
Guest Experience Trainee
Penha Longa Resort, Ritz Carlton Portugal
03.2022 - 06.2022
Food & Beverage Trainee
Ritz Carlton Hong Kong
03.2021 - 08.2021
Bachelor of Arts - International Hospitality and Events Management
Swiss Hotel Management School
10.2020 - 06.2023
Swiss Education Group (SEG) Scholarship Granted Scholarship for Swiss Hotel Management School
09-2020
High School Diploma - undefined
Pui Kiu Middle School
09.2014 - 06.2020
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