Yu Chiao Regina, Leung

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
• Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
• Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
• Prepared pricing agreements and contracts to close sales.

Sales and Customer Acquisition.

• Actively promote and sell information cards to potential customers.
• Approach customers in retail stores, school, kiosks, events, or through door-to-door sales.
• Explain card features, benefits, pricing, and usage terms clearly to drive purchases.

Customer Service & Support:

• Assist customers with card activation, registration, and troubleshooting.
• Build rapport to encourage repeat purchases and customer loyalty.

Target Achievement & Reporting:

• Meet or exceed daily sales targets set by the company.(The sales volume in one month reached 138)
• Maintain accurate records of sales transactions and customer data.
• Submit regular sales performance reports to management.

Market Awareness & Competition Tracking:

• Stay updated on competitor offerings and industry trends.
• Provide feedback to the company on customer preferences and market demand.

Skills & Qualifications:

• Strong persuasion and communication skills (face-to-face, phone, or digital).
• Self-motivated and target-driven with a competitive sales mindset.

Administrative Support:

• Manage the District Director’s calendar, schedule meetings, and coordinate travel arrangements.
• Prepare and edit correspondence, reports, and presentations (Word, Excel, PowerPoint).
• Handle phone calls, emails, and inquiries professionally, redirecting as needed.

Insurance-Specific Duties:

• Support claims or underwriting teams with data entry and document processing.
• Assist in regulatory compliance by organizing licensing documents and filings.

Meeting & Event Coordination:

• Arrange district meetings, conferences, and training sessions (logistics, materials, minutes).
• Liaise with insurance agencies, regulators, and corporate offices as needed.

Data and file management.

• Organise confidential client and policy records (both digital and physical).
• Generate reports on district performance metrics (sales, compliance, customer service).

Office Operations.

• Generate reports on district performance metrics (sales, compliance, customer service).
• Order supplies, manage mail, and ensure smooth daily operations.

Job Posting and Sourcing.

• Draft and publish job advertisements on company websites, job boards (LinkedIn, Indeed), and social media.
• Proactively source candidates through databases, networking, and referrals.

Candidate Screening & Evaluation:

• Review resumes and conduct initial phone screenings to assess qualifications.
• Coordinate and schedule interviews with district director.

Skills & Qualifications:

• Proficiency in MS Office (Outlook, Teams, SharePoint), and insurance software.
• Knowledge of insurance terminology (policies, claims, underwriting) is a plus.
• Strong multitasking and prioritization in a fast-paced environment.

General Responsibilities:

• Greeting and welcoming guests/clients in a professional and friendly manner
• Providing basic information about the compa
• Maintaining bar area cleanliness and presentability

Customer Service:

• Greet guests warmly and escort them to their tables.
• Handling complaints and escalating when necessary
• Ensuring positive guest experience throughout their visit
• Maintaining confidentiality of sensitive information
• Addressing visitor inquiries and providing directions and assistance

Order Taking & Serving:

• Accurately take food and drink orders and relay them to the kitchen and bar staff.
• Serve meals and beverages promptly, ensuring proper presentation.
• Check in with guests to ensure satisfaction, and address any requests.

Table Maintenance:

• Set up tables with clean linens, cutlery, and glassware before service.
• Clear plates, refill drinks, and replace utensils as needed.
• Maintain a clean and organised dining area throughout service.

Payment handling.

Process payments (cash, credit, or mobile) and provide correct change.

Data Collection & Processing:

• Gather and organise aviation-related data (number of times construction machinery was used).
• Clean and validate datasets to ensure accuracy and reliability.
• Assist in managing databases (Excel).

Performance Analysis.

• Analyse the number of times construction machinery was used.
• Assess machinery records to predict potential issues.
  Operational efficiency.
• Assist in benchmarking performance against industry standards.

Reporting & Visualization:

• Assist supervisor to revise the report and prepare reports summarising findings. (e.g. ,operational bottlenecks).
• Assist supervisor to create dashboards to present key metrics to stakeholders.
• Use statistical tools (Excel) to identify patterns and anomalies.

Regulatory & Safety Compliance:

• Review the data to support compliance with HKIA regulations.
• Assist in obtaining a licence to enter the airport area.

General Responsibilities:

• Greeting and welcoming guests/clients in a professional and friendly manner
• Providing basic information about the compa
• Maintaining bar area cleanliness and presentability

Customer Service:

• Greet guests warmly and escort them to their tables.
• Handling complaints and escalating when necessary
• Ensuring positive guest experience throughout their visit
• Maintaining confidentiality of sensitive information
• Addressing visitor inquiries and providing directions and assistance

Order Taking & Serving:

• Accurately take food and drink orders and relay them to the kitchen and bar staff.
• Serve meals and beverages promptly, ensuring proper presentation.
• Check in with guests to ensure satisfaction, and address any requests.

Table Maintenance:

• Set up tables with clean linens, cutlery, and glassware before service.
• Clear plates, refill drinks, and replace utensils as needed.
• Maintain a clean and organised dining area throughout service.

Payment handling.

Process payments (cash, credit, or mobile) and provide correct change.

Bachelor of Applied Science (Aviation)

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Beauty Services (Nail Art)

Massage & Body Treatments

Business & Professional Development