Reading, Painting, Home workouts
Yube Chan
Customer Service & Project Management
Yuen Long
Summary
Dynamic, results-driven senior officer with extensive experience in customer service and project management, demonstrating a proven ability to excel in fast-paced environments. Known for exceptional problem-solving and communication skills, complemented by a cheerful and cooperative demeanor that fosters strong team collaboration. Proficient in Microsoft Office programs and skilled in organizing ceremonies and events while effectively liaising with clients to ensure satisfaction. Eager to embrace new challenges and continuously expand knowledge to drive success.
Overview
11
11
years of professional experience
Work History
Assistant Promotion Officer
Kai Shing Management
11.2023 - Current
- Liaised with clients (tenants), to better understand customer needs and recommend appropriate solutions;
- Create lightbox agreement for tenants
- Create causal leasing event agreement for different brands
- Authorized detailed work plans to meet events priorities and deadlines;
- Developed and executed strategic initiatives to implement key changes and improvements in development of brands;
- Plan and execute trade promotions, and promotion mechanics
- Assist in implementation and execution of marketing activities according to the brand plan as well as coordinate closely
- Monitor, analyze the campaign performance on a regular basis
- Helping marketing team in planning various marketing & campaigns in order to drive traffic and box office sales
- Data entry with CRM
- Ensure the lightbox, events & shooting installation arrangement is well set to go
- To maintain good relationship with tenants and organize promotional activities
Business Coordination Officer
FD Fedrizzi Innovative Art Limited
03.2022 - 09.2023
- Act as Business Coordination Officer to the Directors (Expatriates) to assist in their business / personal matters such as restaurant reservations and medical appointments, manage appointments, schedules, meetings and make travel arrangements
- Coordinate and identify new sales opportunities for appropriate online marketing strategies and lead the implementation to boost marketing exposure
- Manage other colleagues in the process of carrying out their daily tasks and ensure business operations run smoothly and efficiently
- Handle all reports to the director with any issues, problems, updates, or questions
- Supervises employee work schedules, activities, and delegates tasks
- Coordinates and oversees program development and execution
- Sets program goals, and devises new methods for improving and sustaining program or department activity
- Prepare Daily Report/Progress Report/Buy Off for onsite projects. Clients include Beijing Universal, HK/Orlando USA/Shanghai Disneyland, Galaxy Macau, Venetian Macau, Sands Macau, The 13
- Coordinate among project manager, end users, designers, contractors and subcontractors onsite and offsite
- Responsible for general administrative duties and office support including procurement and maintenance of office equipment/facilities, regular housekeeping, replenishment of office supplies
- Handle all internal and external correspondence;
- Establish update and maintain databases such as filing systems, mailing lists, contact lists and client’s information
- Assist with exhibitions and events planning implementation
- Presents development ideas to upper level administrative or managerial departments
Officer
Aviation Security Company Limited
02.2020 - 09.2021
- Gathered information, identified and implemented resolution, planned follow up and logged and filed any incident reports as well as manage complaints
- Oversaw daily monitoring and patrolled buildings grounds, and work sites
- Guided periodic property safety inspections and oversaw remedial action for potential hazards
- Participated in staff meetings, special events and professional development activities
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity
In-House Consultant
Intertek Testing Services
01.2018 - 02.2020
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Developed service plans in consultation with clients, performed follow up closely, assessing quantity and quality of services
- Authorized detailed work plans to meet business priorities and deadlines
- Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit
- Defined and integrated roles, responsibilities and processes for business team and data management organization
- Developed short term or long sales objectives and strategic plans to meet market needs
- Evaluated current service needs and product satisfaction levels with established customers to improve offerings
Customer Service Officer
SGS Hong Kong
06.2015 - 12.2017
- Implemented and developed customer service training processes
- Provided primary customer support to internal and external customers
- Followed up with customers about resolved issues and completed test quotation and open job status to maintain high standards of customer service
- Provided essential information regarding charge accounts and loyalty program
- Answered customer telephone calls promptly to avoid on hold wait times
- Responded to all incoming / outgoings emails and other correspondence to facilitate communication and enhance business processes
Education
BSc (Hons) - Business Management
University of Bolton
01-2025
Higher Diploma - Business Administration
University of Bolton
01-2023
Skills
- Problem Solving (The capacity to analyze issues and develop effective solutions, which is vital in any role)
- Cantonese (Native), English (Excellent), Mandarin (Excellent)
- MS Office (Word, Excel, PowerPoint and Outlook)
- Data Entry CRM
- Project Management
- Communication
- Work Ethic
Interests
Timeline
Assistant Promotion Officer
Kai Shing Management
11.2023 - Current
Business Coordination Officer
FD Fedrizzi Innovative Art Limited
03.2022 - 09.2023
Officer
Aviation Security Company Limited
02.2020 - 09.2021
In-House Consultant
Intertek Testing Services
01.2018 - 02.2020
Customer Service Officer
SGS Hong Kong
06.2015 - 12.2017
Higher Diploma - Business Administration
University of Bolton
BSc (Hons) - Business Management
University of Bolton
Others
- Present Remuneration: HKD
- Expected Salary: 28,500 HKD (negotiable)
- Notification Period: 1 month notice