Yuanling(Choco) HUANG
Sale Associate
Hongkong
Summary
Dynamic Sales Associate with proven success at Kwaiyan Watch & Jew, excelling in product sales and customer service. Leveraged strong relationship-building skills to consistently achieve sales targets and enhance customer satisfaction. Fluent in Cantonese, English, and Mandarin, I effectively assessed customer needs and provided tailored solutions, driving revenue growth through exceptional service.
Overview
6
6
years of professional experience
Work History
Sales Associate
Kwaiyan Watch &Jew
Kowloon Hongkong
05.2021 - Current
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
Sales Associate
Bottega Veneta
Hongkong
12.2019 - 04.2021
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
High School Diploma -
Taipo Secondary School
2004
Skills
Product sales and do trade in sales
Professional watch authentication
Customer service
Sales development
Customer needs assessment
Listening skills
Building relationship
Fluent in Cantonese, English, and Mandarin
Timeline
Sales Associate
Kwaiyan Watch &Jew
05.2021 - Current
Sales Associate
Bottega Veneta
12.2019 - 04.2021
High School Diploma -
Taipo Secondary School