Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yim Ping Ho

Hong Kong

Summary

Personable Supervisor with record of success leading team efforts, recognizing areas of improvement and building professional relationships. Effective at managing big-picture business goals. Detail-oriented and efficient with strengths in both project and time management.

Overview

13
13
years of professional experience
8
8
years of post-secondary education

Work History

Assistant Manager, Crew Control

Hong Kong Express Airways
10.2022 - Current
  • Analyzed data trends to identify and forecast potential crew shortage.
  • Created and rolled out Crew Control manual, policies, operating procedures and checklists.
  • Provide guidance for operational issues to involve departments and enable crucial decisions to be taken in a timely manner, considering the Company optimum operational and commerical interests.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Trained, coached and mentored staff to ensure smooth adoption of new program.


Supervisor, Crew Control

Hong Kong Express Airways
05.2018 - 10.2022
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Defined operational metrics to evaluate efficiency of processes and procedures.
  • Worked with management team to implement proper division of responsibilities.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.

Officer, Crew Control

Cathay Pacific Airways
01.2016 - 05.2018
  • Maintain all flights On Time Performance in the terms of crew reassignment
  • Analyse and prepare up-to-date record on crew status and roster for management when required
  • Provide coaching to new joiner

Customer Service Officer

Cathay Pacific Airways
04.2014 - 01.2016
  • Be the brand representative to provide great customer services at the airport, Hong Kong or Kowloon AEL station, and designated pre-flight registration locations.
  • Provide efficient and courteous assistance at various location such as check-in counters, departure and arrival areas.
  • Prepare flight related documentations to ensure safe and an on-time operations.

Passenger Service Agent

Jardine Aviation Service Limited
01.2011 - 04.2014
  • Facilitate the departure and arrival process to maintain a secured, punctual and safe operations on behalf of customer airlines.
  • Deliver a seamless airport experience to our passengers from check-in to boarding.

Education

Certificate in Spanish - Intermediate

HKU Space
Hong Kong
09.2018 - 06.2019

Certificate in Spanish - Introductory

HKU Space
Hong Kong
09.2017 - 06.2018

Hong Kong Advanced Level Examination

Times College
Hong Kong
09.2008 - 06.2010

Hong Kong Certificate Education of Examination

New Asia Middle School
Hong Kong
09.2003 - 06.2008

Skills

Priority management

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Languages

Cantonese

Excellent

English

Excellent

Mandarin

Excellent

Spanish

Good

Timeline

Assistant Manager, Crew Control

Hong Kong Express Airways
10.2022 - Current

Certificate in Spanish - Intermediate

HKU Space
09.2018 - 06.2019

Supervisor, Crew Control

Hong Kong Express Airways
05.2018 - 10.2022

Certificate in Spanish - Introductory

HKU Space
09.2017 - 06.2018

Officer, Crew Control

Cathay Pacific Airways
01.2016 - 05.2018

Customer Service Officer

Cathay Pacific Airways
04.2014 - 01.2016

Passenger Service Agent

Jardine Aviation Service Limited
01.2011 - 04.2014

Hong Kong Advanced Level Examination

Times College
09.2008 - 06.2010

Hong Kong Certificate Education of Examination

New Asia Middle School
09.2003 - 06.2008

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Yim Ping Ho