Yoyo Tseh
Hong Kong
Summary
Over 6 years solid experience of in-house regional office support for IT/AV projects, including software deployment and office renovation works. Lead team for office workplace technology standardization. Transform to supplier perspective by bringing solid experience in AV/IT project delivery. Project highlight: AV work for well-known American private equity firm in Singapore.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Account Manager
Principle One Limited
03.2023 - Current
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
Senior System Engineer
PricewaterhouseCoopers
10.2022 - 12.2022
- Internal IT Project Management for CN-HK Office
- User communication and training (Avaya One X, Zoom meetings)
System Engineer
PricewaterhouseCoopers
03.2019 - 09.2022
- South Region Leader, handle HK & South China office
- Internal IT Project Management for CN-HK Office Expansion/Relocation and AV technology deployment
- Assist Office IoT deployment (e.g. Smart Locker, Occupancy Sensors)
- In-house Audio Visual advisor for conferencing facilities
- VIP meeting support (e.g. Shareholder meeting, Management board meeting)
- End-user IT support for collaboration tools (Avaya, Zoom, Teams)
- Collaboration with different LoS and Project owner for office renovation projects
- Budgeting & Procurement
- Vendor Management
- Major Project Delivery: Deploy Zoom Rooms to over than 150 meeting rooms in CN-HK office, Zhuhai Innovation Center
Video Conference Administrator
PricewaterhouseCoopers
05.2016 - 03.2019
- Assists for daily booking
- Regular user report and usage summary
- In-house VC infrastructure maintenance (Avaya Equinox)
- Handle user enquiries
- VIP Support (Chairman, CIO, etc.)
Education
Bachelor of Science - Tourism Management
The Hong Kong Polytechnic University
Hong Kong06.2016
Higher Diploma - Tourism And Hospitality Management
School of Continuing And Professional Studies CUHK
Hong Kong06.2014
Skills
- Workspace Innovation
- Problem-solving
- User Communication
- Account Management
Certification
- PMP - Project Management Professional
- Dante Level 1 , 2
- Microsoft 365 Certified: Fundamentals
Timeline
Account Manager
Principle One Limited
03.2023 - Current
Senior System Engineer
PricewaterhouseCoopers
10.2022 - 12.2022
System Engineer
PricewaterhouseCoopers
03.2019 - 09.2022
Video Conference Administrator
PricewaterhouseCoopers
05.2016 - 03.2019
Bachelor of Science - Tourism Management
The Hong Kong Polytechnic University
Higher Diploma - Tourism And Hospitality Management
School of Continuing And Professional Studies CUHK
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