Summary
Overview
Work History
Education
Skills
Timeline
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Yomi Poon

A Customer Service Professional With Over 9 Years Of Experience Providing Quailty Services

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

9
9
years of professional experience
6
6
years of post-secondary education
3
3
Languages

Work History

Retail Artist

Charlotte Tilbury
04.2022 - 01.2023
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Makeup Artist

M.A.C (Estee Lauder)
08.2016 - 06.2021
  • Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Follow up with high value(Parallel goods trader) customers
  • Prepare new launch VM and thankful week set up

Receptionist

SIGO Hair Salon
06.2014 - 06.2015
  • Managed multiple tasks and met time-sensitive deadlines.
  • Corresponded with clients through email, telephone, or postal mail.
  • Maintained confidentiality of information regarding clients and company.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Listened closely to customer complaints and responded appropriately to issues.

Education

Tsang Pik Shan Secondary School
HONG KONG
09.2008 - 10.2013

PERFECT STAGE Professional Make Up Academy
HONG KONG
06.2014 - 10.2015

Ecole Privée De Maquillage Professionel FLEURIMON
PARIS
06.2015 - 06.2015

Skills

    Relationship building and management

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Timeline

Retail Artist

Charlotte Tilbury
04.2022 - 01.2023

Makeup Artist

M.A.C (Estee Lauder)
08.2016 - 06.2021

Ecole Privée De Maquillage Professionel FLEURIMON
06.2015 - 06.2015

Receptionist

SIGO Hair Salon
06.2014 - 06.2015

PERFECT STAGE Professional Make Up Academy
06.2014 - 10.2015

Tsang Pik Shan Secondary School
09.2008 - 10.2013

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Yomi Poon A Customer Service Professional With Over 9 Years Of Experience Providing Quailty Services