Overview
Work History
Education
Skills
Software
Languages
Timeline
Generic

Yiu Lau Yan

Overview

9
9
years of professional experience

Work History

CLERK

MY SWEET HOME AGENCY
05.2023 - 09.2024
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Assisted clients with completion of applications and paperwork.
  • Scanned documents and saved in database to keep records of essential organizational information.

Warehouse Clerk

FISH FACES
11.2022 - 04.2023
  • Managed incoming shipments by verifying product details against purchase orders, ensuring accurate inventory levels.
  • Checked packages and merchandise for damage and notified vendors.
  • Managed day-to-day operations of warehouse to keep everything running smoothly.


CLERK

BIDBUY4U
11.2021 - 11.2022
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Responded to customer requests for products, services, and company information.

Clerk

BAOBAOCHU
10.2020 - 10.2021
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.


ADMIN

APRICOT EDUCATION
02.2019 - 09.2020
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

QC Officer

Toppan Forms
04.2015 - 02.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Learned and adapted quickly to new technology and software applications.

Education

High School Diploma -

Shun Tak Fraternal Association Yung Yau College
TIN SHUI WAI
04.2001 -

Skills

    Administrative Support

    Database entry

    Document Management

    Microsoft Office

    Data Entry

Software

WORD

EXCEL

OUTLOOK

Languages

Chinese (Cantonese)
Native language
Chinese (Cantonese)
Proficient
C2
English
Advanced
C1

Timeline

CLERK

MY SWEET HOME AGENCY
05.2023 - 09.2024

Warehouse Clerk

FISH FACES
11.2022 - 04.2023

CLERK

BIDBUY4U
11.2021 - 11.2022

Clerk

BAOBAOCHU
10.2020 - 10.2021

ADMIN

APRICOT EDUCATION
02.2019 - 09.2020

QC Officer

Toppan Forms
04.2015 - 02.2019

High School Diploma -

Shun Tak Fraternal Association Yung Yau College
04.2001 -

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Yiu Lau Yan