WORD
Yiu Lau Yan
Overview
9
9
years of professional experience
Work History
CLERK
MY SWEET HOME AGENCY
05.2023 - 09.2024
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Assisted clients with completion of applications and paperwork.
- Scanned documents and saved in database to keep records of essential organizational information.
Warehouse Clerk
FISH FACES
11.2022 - 04.2023
- Managed incoming shipments by verifying product details against purchase orders, ensuring accurate inventory levels.
- Checked packages and merchandise for damage and notified vendors.
- Managed day-to-day operations of warehouse to keep everything running smoothly.
CLERK
BIDBUY4U
11.2021 - 11.2022
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded to customer requests for products, services, and company information.
Clerk
BAOBAOCHU
10.2020 - 10.2021
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
ADMIN
APRICOT EDUCATION
02.2019 - 09.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
QC Officer
Toppan Forms
04.2015 - 02.2019
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Learned and adapted quickly to new technology and software applications.
Education
High School Diploma -
Shun Tak Fraternal Association Yung Yau College
TIN SHUI WAI 04.2001 -
Skills
Administrative Support
Database entry
Document Management
Microsoft Office
Data Entry
Software
EXCEL
OUTLOOK
Languages
Chinese (Cantonese)
Native language
Chinese (Cantonese)
Proficient
C2
English
Advanced
C1
Timeline
CLERK
MY SWEET HOME AGENCY
05.2023 - 09.2024
Warehouse Clerk
FISH FACES
11.2022 - 04.2023
CLERK
BIDBUY4U
11.2021 - 11.2022
Clerk
BAOBAOCHU
10.2020 - 10.2021
ADMIN
APRICOT EDUCATION
02.2019 - 09.2020
QC Officer
Toppan Forms
04.2015 - 02.2019
High School Diploma -
Shun Tak Fraternal Association Yung Yau College
04.2001 -