Yip Tsz Yau Grace
Tin Shui Wai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
9
9
years of post-secondary education
Work History
Senior Sales Operations Specialist
Xiaomi H.K. Limited
07.2023 - Current
- Order Management : Received and processed purchase orders .
- Coordinated internal and external delivery schedules.
- Organized invoices and managed payment receivable
- Handled compliance shipping applications and prepared documentation for new product launches.
- Rebate Verification: Collected customer verification documents for rebates. Issued credit notes to clients.
- After-Sales Support: Assisted with inquiries related to after-sales orders. Collaborated with sales management to enhance customer satisfaction. Contributed to the analysis of sales data for performance tracking and improvement.
- Implemented CRM system upgrades, enhancing team productivity and customer relationship management capabilities.
Vendor Service Officer
Hellotoby
09.2022 - 07.2023
- Managed over 500 suppliers and strengthen relationships with suppliers and vendors to achieve efficient quality management.
- Handle regular operation tasks including supplier vetting, onboarding, training and delivering company policies to suppliers through existing channels.
- Conduct on-site supplier acquisition by presenting company profiles to potential candidates.
Sales Operations Executive
MIW Creative Limited
04.2022 - 09.2022
- Managed in 8 stores operation - stocktake, replenishment, training, communication
- Support and assist in e-commerce operations ( online website, HKTV Mall, Zalora)
- Inventory and logistics management
- Handle customer inquiries via email , social media and phone
- Preparation of quotation , managed accounts to retain existing relationships and grow share of business
- Prepare monthly sale report
- Managed accounts to retain existing relationships and grow share of business
Support Office Reception Back up
Hennes & Maritus Holding Asia Limited
10.2021 - 04.2022
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Supported HR functions, including new hire orientation and equipment allocation.
- Oversaw office inventory activities, including ordering, requisitions, stocking and shipment receiving.
Department Manager
Hennes & Mauritz Holding Asia Limited
09.2017 - 04.2022
- Increased efficiency and team productivity by promoting operational best practices
- Managed overstocking, restocking and inventory control procedures
- Holding training for employee to achieve objectives while maintaining high job satisfaction
- Applied retail KPI knowledge to make strategic commercial decisions.
- Recruitment
Sales Advisor
Hennes & Mauritz Holding Asia Limited
04.2015 - 09.2017
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
- Greeted customers and helped with product questions, selections, and purchases.
Education
Bachelor of Arts - Media Culture And Practice
University Of The West Of England Bristol
09.2015 - 02.2017
Associate of Applied Science - Applied in Social Studies
Community College of City University
Hong Kong 09.2013 -
Chiu Lut Sau Memorial Secondary School
Hong Kong 09.2007 - 02.2013
Skills
- Sales team support
- Operational Support
- Vendor / Supplier Performance Management
- MS office ( Word, Powerpoint , Excel)
- Chinese and English typing
- Zendesk
Timeline
Senior Sales Operations Specialist
Xiaomi H.K. Limited
07.2023 - Current
Vendor Service Officer
Hellotoby
09.2022 - 07.2023
Sales Operations Executive
MIW Creative Limited
04.2022 - 09.2022
Support Office Reception Back up
Hennes & Maritus Holding Asia Limited
10.2021 - 04.2022
Department Manager
Hennes & Mauritz Holding Asia Limited
09.2017 - 04.2022
Bachelor of Arts - Media Culture And Practice
University Of The West Of England Bristol
09.2015 - 02.2017
Sales Advisor
Hennes & Mauritz Holding Asia Limited
04.2015 - 09.2017
Associate of Applied Science - Applied in Social Studies
Community College of City University
09.2013 -
Chiu Lut Sau Memorial Secondary School
09.2007 - 02.2013