Yik Pan (Atlantis) CHAN
Beauty Advisor
Summary
Dedicated professional with experience as a Beauty Advisor and Food & Beverage Host, skilled in delivering outstanding customer service and fostering teamwork. Possesses strong interpersonal abilities and a multicultural background, enabling effective communication with diverse clientele.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Beauty Advisor
Sephora Hong Kong
09.2022 - 07.2024
- Enhanced customer satisfaction by providing personalized beauty consultations, offering tailored product recommendations based on individual customer needs and preferences.
- Delivered exceptional customer service by greeting and engaging customers, ensuring a welcoming shopping experience.
- Addressed customer approximately over 200 customers inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Handled customer inquiries and complaints with professionalism, ensuring a positive resolution and maintaining customer satisfaction.
Food and Beverage Host
Hong Kong Disneyland Resort
12.2017 - 06.2018
- Greeted and welcomed guests from different places with a warm and friendly demeanor.
- Answered customers' questions, recommended items, and recorded order information.
- Adhere to food safety and sanitation guidelines, ensuring a clean and safe environment for guests and staff
- Cooperated with different teams member to maintain smooth operations.
- Provided courteous, friendly service while multitasking in fast-paced environment.
Education
BACHELOR OF SOCIAL SCIENCES - European Studies (French Stream)
Hong Kong Baptist University
Hong Kong 09.2018 - 05.2022
Skills
Interpersonal communications
Customer service
Team collaboration
Conflict resolution
Cultural awareness
Extracurricular activities
Paris 2024 Olympic and Paralympic Game Volunteer, Paris, Fr, 2024
- Assisted in the smooth operation of events by providing support to organizers and ensuring all logistical needs were met.
- Collaborated with a diverse team of volunteers from various cultural backgrounds, fostering a spirit of teamwork and cooperation.
Timeline
Beauty Advisor
Sephora Hong Kong
09.2022 - 07.2024
BACHELOR OF SOCIAL SCIENCES - European Studies (French Stream)
Hong Kong Baptist University
09.2018 - 05.2022
Food and Beverage Host
Hong Kong Disneyland Resort
12.2017 - 06.2018
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