Yik Ka Jor
Tsuen Wan,NTW
Summary
Dynamic professional with extensive experience at ISS Facility Services, excelling in client relations and team coaching. Proven ability to enhance customer satisfaction through effective communication and product knowledge. Strong organizational skills and a commitment to professional growth drive success in high-pressure environments. Fluent in Cantonese and Mandarin, with a solid foundation in English.
Overview
28
28
years of professional experience
Work History
Senior Officer
ISS Facility Services
03.2019 - Current
- Daily office work.
- Daily operation and Ad hoc support.
- Established strong relationships with key clients.
- Support another team when necessary.
- Coached frontline colleagues, fostering professional growth and improving overall team performance.
Customer Service Assistant
Captain Cheng Cook Family Group Ltd.
03.2015 - 02.2019
- Managed customer complaints.
- Assisted customers with product selection, providing detailed information on features and benefits.
Secreatary
Taiwan Business Association (HK) Ltd.
09.2010 - 01.2015
- Maintained daily report documents, memos and invoices.
- Answered multi-line phone system, prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Customer Service Officer
Toptech Co. Ltd.
06.2007 - 07.2010
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Sales Representative
Chow Tai Fook Jewellery Co Lt.
03.2004 - 03.2006
Sales Representative
Po Tsui Gold & Jewellery Co.
12.2001 - 05.2003
Sales Representative
Ying Fook Gold & Jewellery Co. Ltd.
07.2000 - 06.2001
Sales Representative
Man Fook Gold & Jewellery Co. Ltd.
11.1997 - 07.2000
Education
High School Diploma -
Taiwan Tzu Ming High School
Taiwan 04.2001 -
Skills
Excellence Cantonese and Mandarin, general English
High tiem management and organizational abilties
Communication ability and teamwork spirit, strong sense of responsibility, able to withstand certain work pressure
Timeline
Senior Officer
ISS Facility Services
03.2019 - Current
Customer Service Assistant
Captain Cheng Cook Family Group Ltd.
03.2015 - 02.2019
Secreatary
Taiwan Business Association (HK) Ltd.
09.2010 - 01.2015
Customer Service Officer
Toptech Co. Ltd.
06.2007 - 07.2010
Sales Representative
Chow Tai Fook Jewellery Co Lt.
03.2004 - 03.2006
Sales Representative
Po Tsui Gold & Jewellery Co.
12.2001 - 05.2003
High School Diploma -
Taiwan Tzu Ming High School
04.2001 -
Sales Representative
Ying Fook Gold & Jewellery Co. Ltd.
07.2000 - 06.2001
Sales Representative
Man Fook Gold & Jewellery Co. Ltd.
11.1997 - 07.2000