YIK HO CHEUNG, Larry
Learning & Development Expert
Kowloon City
Summary
Training professional with extensive leadership experience in business productivity improvements, staff development, performance management and curriculum design.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Retail Training Manager
Lane Crawford (Hong Kong) Ltd
01.2022 - Current
- Define L&D and training strategies and priorities of Hong Kong Lane Crawford
- Development and delivery of full training plan and materials of Retail Training Curriculum by level
- Rewrap and redesign existing LC Service journey
- Conduct regular field coaching to enhance service and selling related skills
- Partnership with HR and Retail Team to define Retail career framework
- Refine the role and responsibilities of existing in store Training Specialist and relaunch new program according to business environment
- Provide support and guidance to China markets on L&D related topics
Assistant Retail Excellence Manager
Pomellato Asia Pacific Ltd
01.2021 - 12.2021
- Define, communicate, and follow up on the L&D and training strategies and priorities of the markets in Asia Pacific
- In-charge development and delivery of Retail Training materials
- Partner with Retail Team to support in store clienteling events and activities
- Coordinate and support Mystery Shopping, liaise with Central, follow up and accompany markets on restitution and action plan
- Partner with Retail Team to define and support the execution of individual development plan of sales staffs – from Store Manager to Sales Associate
- Customized personal coaching – On-spot coaching in field to enhance selling techniques, storytelling skills and clienteling skill
- Orientation and Refreshment – Develop and deliver brand concept presentations to new joiner as orientation
- Digital Learning - In-charge of content development and follow up execution status on market level with retail leaders
Regional Assistant Training Manager
Parfums Christian Dior
03.2019 - 11.2020
- Define, communicate and follow up on the L&D and training strategies and priorities of the 10 markets in Asia Pacific
- Accompany and support local markets on their training needs, ensure local execution of training program in line with company’s training objectives as well as in consistency with Retail and Marketing strategic direction
- Report directly to the Regional Training & Retail Performance Director, liaise between Central Training, Asia Country Training Managers and Axis Training Managers/Trainers to identify needs in terms of training specificity activities
- Work closely with Central Training, Regional Marketing Operational and Asia countries to provide inputs on the development of training modules, training tools, consultation tools and specific protocols to meet Asia identified needs and demands
- Liaise with Central, plan and organize annual regional seminars and training for Training Managers/Axis Training Managers/Trainers, as well as targeted “Specialist / Expert” populations in accordance with Asia identified needs and sellout priorities
- Coordinate and support Mystery Shopping, liaise with Central, follow up and accompany markets on restitution and action plan
- Support and encourage best practice sharing linked to the axis across the region. Monitor and evaluate the effectiveness of training programs linked to the axis
- Carry out regular follow up on Specialist/Expert populations to ensure consistent and high level of technique and service offered by our expert teams
Assistant Manager, Talent Development
K11 Concepts Ltd.
06.2017 - 02.2019
- Frontline training program development and execution – Formulate training plans for frontline sales and CS team to ensure delivery of high standard services in luxury setting, including classroom training, role play, individual assessment.
- Career path proposal and consultation for senior management – Liaise with management of various business units to follow up mid-senior level staff performance to develop career advancement and promotion plan
- Customized leadership training for managerial, A-grade and GMs – Individually coach managerial staff in leadership, communications and strategic management skills
- Team and stakeholder engagement – engage team heads in taking initiatives to actively assess team members’ performances
- Regional workshop/ classroom training – Lead and co-ordinate different offices in Hong Kong and Greater China in conducting a series of 6 workshops and classroom sessions for over 500 staff members in both frontline and back-office positions in the region standardization of procedures, code of conducts, service guidelines etc
- Orientation and Refreshment – conduct regular refreshment courses and brand concept presentations to staff to reinforce their sense of belonging and pride in working as a family in the company
- Intelligence update – communicate closely with management and external parties for market updates and benchmarking for up-to-date HR and training solutions planning
Senior Service and Productivity Trainer
Burberry, Asia Pacific
06.2016 - 06.2017
- Training program development – Collaborate with Retail Operations and Store Managements for field training and individual coaching plan development
- Monthly classroom training – conduct monthly classroom training to allow staff members to stay competitive and updated on new season launch, product knowledge, service protocols
- Supervisory training – Provide leadership and management training for store managers; train store managers to train frontline staff
- Boutique training – conduct both strategic and practical boutique training by categories on selling techniques, merchandising mix decision, storytelling skills etc.; liaise with store managers for arrangements
- Customized personal coaching – on-spot coaching in field to enhance elite client and VIP CS skills in a luxury setting
- Learning culture promotion – Directly communicate with front line staff to promote a performance learning culture and a luxurious CS mindset
Boutique Trainer
Christian Dior
04.2015 - 06.2016
- Training program development – Collaborate with Retail Operations and Store Managements for field training and individual coaching plan development
- Orientation and refreshment – direct and refresh new and existing members in work ethics and attitude; groom team in acquiring the Dior culture and working style
- Classroom training – conduct classroom training for frontline staffs on new season launch, product knowledge, service protocols
- Personal assessment and coaching – conduct on-spot performance observation and assessment and provide on-spot training and corrective advice
- Post-assessment touch space follow-up – Follow up on staffs’ continuous improvements and listen to their opinions, advice staff on further development plans
Fashion Consultant
Christian Dior
06.2012 - 03.2015
- CRM – Create and maintain excellent relationships with customers, VIP clients and and potential clients to maximize sales aim and achieve boutique target
- CS and up sell service – Deliver product knowledge through engaging storytelling and services to customers; groom junior staff in providing quality service to achieve better sales performances
Fashion Consultant
Lanvin
05.2011 - 06.2012
Education
Certificate of Training And Development - L&D
Hong Kong Management Association
01.2018 - 11.2018
Certified OPQ Facilitator - HR
SHL
10.2018 - 11.2018
Certified DISC Facilitator -
DISC
08.2017 - 08.2017
Bachelor of Art (Hon) - Fashion and Textile Studies
Kong Polytechnic University
01.2009 - 01.2012
Skills
COMPUTER SKILLS:- MS Word, Excel, Outlook & PowerPoint, PC control & literate
Training Material Development
Training and Development
Public speaking
Leadership training
Timeline
Retail Training Manager
Lane Crawford (Hong Kong) Ltd
01.2022 - Current
Assistant Retail Excellence Manager
Pomellato Asia Pacific Ltd
01.2021 - 12.2021
Regional Assistant Training Manager
Parfums Christian Dior
03.2019 - 11.2020
Certified OPQ Facilitator - HR
SHL
10.2018 - 11.2018
Certificate of Training And Development - L&D
Hong Kong Management Association
01.2018 - 11.2018
Certified DISC Facilitator -
DISC
08.2017 - 08.2017
Assistant Manager, Talent Development
K11 Concepts Ltd.
06.2017 - 02.2019
Senior Service and Productivity Trainer
Burberry, Asia Pacific
06.2016 - 06.2017
Boutique Trainer
Christian Dior
04.2015 - 06.2016
Fashion Consultant
Christian Dior
06.2012 - 03.2015
Fashion Consultant
Lanvin
05.2011 - 06.2012
Bachelor of Art (Hon) - Fashion and Textile Studies
Kong Polytechnic University
01.2009 - 01.2012