YICHEN ZHU
Supply Chain Specialist, E-commerce Operations Specialist, Data Analyst
SAI YING PUN
Summary
Proven expertise in cross-border logistics optimization and AI-driven solutions, with hands-on experience in enhancing delivery KPIs for multinational corporations. Passionate about leveraging Hong Kong’s strategic supply chain hub to drive efficiency in global operations.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Planner Intern
Siemens
03.2024 - 07.2024
- Release production orders based on customer needs on a daily basis, track the status of production orders, tracking 50+ orders weekly to ensure 100% on-time shipment.
- Collaborated cross-functionally with procurement, production, and QA teams to optimize delivery KPIs, reducing average lead time by 10%.
- Resolved supplier delivery discrepancies and managed invoices, ensuring accurate and timely payments.
- Other tasks assigned by the line manager.
Consumer Services Consultant Intern
JD.com
07.2023 - 09.2023
- Developed and implemented an AI-based chatbot that provided real-time order logistics updates, resulting in a 15% increase in customer satisfaction.
- Improved last-mile delivery efficiency by 20% through geographic analysis tools, reducing average delivery time by 1.5 days.
Buyer Intern
Autoliv
01.2023 - 03.2023
- Managed daily supplier communications to ensure on-time delivery of critical materials, increasing supplier on-time delivery rate from 85% to 95% and boosting production line efficiency by 10%.
- Maintain long-term cooperative relationships with suppliers, evaluate supplier performance, and ensure that quality and delivery time meet company standards.
- Monitored market trends and price fluctuations, conducted cost analysis, and identified opportunities to reduce procurement costs by 12%.
- Participate in the supplier audit and certification process to ensure that supplier qualifications and product quality meet company requirements.
- Resolved abnormal situations and unexpected issues during the procurement process, ensuring the stability and reliability of the supply chain.
- Successfully increased the timely delivery rate of suppliers from 85% to 95%, significantly improving production efficiency.
Education
Master of Science - Electronic Commerce and Internet Computing
The University of Hong Kong
09.2024 - Current
Bachelor of Science - Logistic Management
Soochow University
09.2020 - 06.2024
Skills
Technical: SAP ERP, SQL data analysis, Excel
Timeline
Master of Science - Electronic Commerce and Internet Computing
The University of Hong Kong
09.2024 - Current
Planner Intern
Siemens
03.2024 - 07.2024
Consumer Services Consultant Intern
JD.com
07.2023 - 09.2023
Buyer Intern
Autoliv
01.2023 - 03.2023
Bachelor of Science - Logistic Management
Soochow University
09.2020 - 06.2024
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