Summary
Overview
Work History
Education
Skills
Languages
Certification
Availability
Timeline
Generic

Yeung Tsz Ying, Jess

Flat F, 2/F, Block 9, Lung Mun Oasis, Tuen Mun, NT

Summary

Experienced professional in the Banking industry with over a decade of expertise. Progressed from teller to Assistant Operations Manager, specializing in frontline operations. Skilled in building relationships with internal and external customers. Proficient in account opening documents, Tax forms, CRS, and FATCA compliance. Extensive experience in account opening document review at Citibank and BEA. Self-motivated with keen attention to detail, always ready to tackle new challenges and tasks.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Senior Operations Officer

The Bank of East Asia Limited
08.2024 - Current
  • Responsible for Private Bank Client onboarding activities, including but not limited to account opening, documentation review & client profile in accordance to internal guidelines & procedures
  • Responsible for Private Bank Client’s Profile Review and other account maintenance request
  • Perform Client Name Screening, Sanctions review and enhanced Customer Due Diligence
  • Identify and highlight suspicious money laundering activities, deficiencies and other non-compliance issues to management
  • Focus on timely, accurate and high quality delivery of all tasks, and support the business in client onboarding perspective and account maintenance related enquiries
  • Prepare regular management/MIS reporting
  • Handle ad hoc and project as require

Fulltime Parenting

at Home
05.2023 - 08.2024

Assistant Operations Manager

Citibank (Hong Kong) Limited
09.2018 - 05.2023
  • Perform as a checker role to review and approve all account openings
    (personal account, ie, banking, investments and companies accounts, ie, PIC, Limited, partnership, sole proprietor)
  • Work closely with different parties (eg. bankers, makers, branch managers, branch operation team, compliance team, etc.) to collect sufficient customer information and respective documents (ie, valid identification docs, tax forms, name screening, SOW, EDD information, approvals, etc.) in order to fulfil the account openings process and to ensure the whole onboarding process is in compliance and meets relevant procedure and requirements.
  • Conduct internal quality check to ensure the team meeting the quality standard and comply with regulatory compliance
  • Provide statistical data updates to Team Head for monthly reporting
  • Review daily report to ensure all case complete within agreed turnaround time.
  • Provided on-the-job training to new hire, enhancing team skills and performance.
  • Assist Operations Manager with all tasks and priorities as requested within deadlines.

Assistant Operations Manager

China Construction Bank (Asia) Corporation Limited
02.2016 - 09.2018
  • Supervise and monitor the daily operations of the branch to ensure compliance with established internal guidelines and regulatory requirements.
  • Ensure the agreed service levels, turnaround time, productivity, quality and internal / external relationships with stakeholders and customers are achieved.
  • Perform as a checker role to review and approve all account openings (personal account ie, banking, investments and companies accounts ie, Limited, partnership, sole proprietor).
  • Perform as a checker role to review and approve periodical account review, including name screening and CDD document checking.
  • Assist Operations Manager with all tasks, errands and priorities as requested within deadlines.

Cash Officer

Citibank (Hong Kong) Limited
08.2012 - 12.2015
  • Supervise and monitor the daily operations of the branch to ensure compliance with established internal guidelines and regulatory requirements.
  • Ensure the agreed service levels, turnaround time, productivity, quality and internal / external relationships with stakeholders and customers are achieved.
  • Perform as a checker role to review and approve personal account openings (banking and investment).
  • Assist Operations Manager with all tasks, errands and priorities as requested within deadlines.

Teller

The Bank of East Asia Limited
07.2007 - 07.2010
  • Provide quality customer service through accurate and efficient counter transactions at branch.
  • Ensure smooth branch operations and achieve satisfactory audit rating by meeting all control and service requirements
  • Establish and cultivate relationship with customers and identify opportunities for cross-selling bank products and services.

Education

BA(Hons) - International Business Management

Northumbria University
2007

Higher Diploma - Business Administration

VTC
2006

HKCEE - F.5

Carmel Pak U secondary School
2003

Skills

  • Composed in high-stress situations
  • Building interpersonal connections
  • Eagerness to learn
  • Effective time management
  • Collaborative team contributor
  • Client onboarding process
  • Customer due diligence
  • Regulatory compliance
  • Account management

Languages

English
Intermediate
B1
Chinese (Cantonese)
Proficient
C2
Chinese (Mandarin)
Intermediate
B1
Japanese
Intermediate
B1

Certification

  • JLPT N1

Availability

One month Notification 

Timeline

Senior Operations Officer

The Bank of East Asia Limited
08.2024 - Current

Fulltime Parenting

at Home
05.2023 - 08.2024

Assistant Operations Manager

Citibank (Hong Kong) Limited
09.2018 - 05.2023

Assistant Operations Manager

China Construction Bank (Asia) Corporation Limited
02.2016 - 09.2018

Cash Officer

Citibank (Hong Kong) Limited
08.2012 - 12.2015

Teller

The Bank of East Asia Limited
07.2007 - 07.2010

Higher Diploma - Business Administration

VTC

HKCEE - F.5

Carmel Pak U secondary School

BA(Hons) - International Business Management

Northumbria University

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Yeung Tsz Ying, Jess