In my spare time, I enjoy immersing myself in diverse podcasts, exploring unique dining experiences, and embracing the tranquility of nature I also love connecting with others through community events and meetups that foster new friendships
KELLY TSZ CHING YEUNG
Customer Service Representative
Kwai Chung,N.T.
Summary
Seeking a customer service role where I can utilize my skills, provide exceptional service, and contribute to the overall guest experience.
Overview
8
8
years of professional experience
1
1
Certification
3
3
Languages
Work History
Customer Service Representative
Harvest Veterinary Speciality & Emergency Hospital
Kwai Chung
02.2025 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
GUEST RELATIONS OFFICER
Carlyle & Co- Rosewood
Hong Kong
05.2023 - 04.2024
- Welcome and engage members with a personalized and memorable experience
- Respond to member inquiries and emails promptly and professionally
- Efficiently handle member check-ins and check-outs
- Consistently exceed member expectations through creative and thoughtful gestures
- Collaborate with various departments to enhance the overall guest experience
- Prepare and submit daily reports
CUSTOMER SERVICE OFFICER
KEV KEI E&M Engineering Company Limited
Hong Kong
12.2022 - 03.2023
- Addressed customer complaints and inquiries via email and phone
- Conducted market research to track material pricing from different vendors
HOSTESS
Landmark Mandarin Oriental (MO Bar)
Hong Kong
12.2021 - 10.2022
- Provided a warm welcome to guests and handled inquiries with utmost professionalism
- Answered phone calls and made reservations across multiple platforms
- Prepared daily VIP reports and recognized VIP guests and their preferences
- Managed menu editing, printing, and uploading to designated platforms
- Coordinated with the Sales & Marketing team for corporate guest bookings
HOSTESS
(Tokyolima & The Sixteenth) - Pre-opening
Hong Kong
09.2021 - 12.2021
- Implemented Sevenroom floor plan design for optimal guest flow
- Ensured high standards of guest service etiquette
- Managed table assignments to maximize venue capacity
- Responded to guest inquiries and requests via email and phone
- Monitored all four venues to ensure smooth operations and guest satisfaction
HOSTESS
CIAK IN THE KITCHEN
Hong Kong
12.2020 - 07.2021
- Greeted guests and handled inquiries with utmost professionalism
- Managed phone calls and made reservations across multiple platforms
- Prepared and managed daily floor plans for smooth operations
- Updated and printed menus
- Collaborated with the kitchen team for special and tailored menus
LABELLING OFFICER
Mitolo Group
Australia
05.2021 - 05.2022
- Company Overview: Working Holiday
- Ensured accurate labeling and monitored daily orders in a fast-paced environment
- Communicated effectively with individuals from diverse cultural backgrounds
- Working Holiday
ATTRACTION GUEST HOST
Hong Kong Disneyland
Hong Kong
08.2017 - 04.2019
- Executed daily park operations according to company standards
- Responded swiftly and efficiently to emergency situations
- Provided exceptional customer service to ensure long-term guest satisfaction
RECEPTIONIST
Cathay Pacific Flight Attendants Union
Hong Kong
05.2017 - 08.2017
- Managed data entry for new members in the CP system
- Assisted with various office duties and filing
Education
FORM FIVE GRADUATE - undefined
CCC CHUEN YUEN COLLEGE
Hong Kong 09.2010 - 7 2016
ENGLISH TEST SCORE - undefined
ielts
Hong Kong 09.2020 - 10 2020
Skills
Microsoft Office
Word
Excel
PowerPoint
Sevenrooms reservation system
Respak by OpenTable
Opera front desk system
EzyVet
Certification
English Test Score, 7.0, IELTS, Hong Kong, 09/01/20, 10/31/20
Interests
If I’m not out, I’d be home with my fur babies (:
Timeline
Customer Service Representative
Harvest Veterinary Speciality & Emergency Hospital
02.2025 - Current
GUEST RELATIONS OFFICER
Carlyle & Co- Rosewood
05.2023 - 04.2024
CUSTOMER SERVICE OFFICER
KEV KEI E&M Engineering Company Limited
12.2022 - 03.2023
HOSTESS
Landmark Mandarin Oriental (MO Bar)
12.2021 - 10.2022
HOSTESS
(Tokyolima & The Sixteenth) - Pre-opening
09.2021 - 12.2021
LABELLING OFFICER
Mitolo Group
05.2021 - 05.2022
HOSTESS
CIAK IN THE KITCHEN
12.2020 - 07.2021
ENGLISH TEST SCORE - undefined
ielts
09.2020 - 10 2020
ATTRACTION GUEST HOST
Hong Kong Disneyland
08.2017 - 04.2019
RECEPTIONIST
Cathay Pacific Flight Attendants Union
05.2017 - 08.2017
FORM FIVE GRADUATE - undefined
CCC CHUEN YUEN COLLEGE
09.2010 - 7 2016