Yau Pui Ying Yvonne
丘珮瑩
Tuen Mun
Summary
Dynamic and dedicated Customer Service with over 20 years of experience providing exceptional service and support in a fast-paced environment.
Proven experience in effectively resolving customer queries, improving customer satisfaction and building strong relationships. Expert in using CRM software and managing multiple tasks effectively.
Committed to fostering a positive customer experience while contributing to the success of the team and achieving organizational goals.
Overview
24
24
years of professional experience
9
9
years of post-secondary education
3
3
Languages
Work History
CUSTOMER SERVICE EXECUTIVE
Starteam Global Limited
02.2022 - 11.2024
- Responsible for full range of order management operations and activities, incl. handle all necessary documents and maintain all relevant data in ERP in an accurate and timely manner
- Initiate special transport and follow-up packing list handling in cooperation with logistics
- Addressed inquiries swiftly, leading to enhanced customer satisfaction and issue resolution.
- Ensure customer requirements are answered and delivered on-time through internal coordination with global offices and back up by intercompany tools
- Follow up payment status with customer on regular base, work with customer/Sales to settle overdue payment (if any)
- Monitor supplier performances in terms of order processing and highlight deviations to related department
SALES & ADMIN OFFICER
Win-Chance Metal Factory Limited
04.2013 - 11.2022
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Created, prepared, and delivered reports to various departments.
- Updated reports, managed accounts, and generated reports for company database.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Create and maintain Customer Master Data and Specific Information in ERP
- Initiate special transport and follow-up packing list handling in cooperation with logistics Support all activities related to claim handling relevant for order management.
- To keep close contact with customers, China factory & supplies for quotation and production process
- Monitor on factory sampling procedure, ensure all procedure are follow customer request.
PROCUREMENT COORDINATOR
Panasonic Procurement Hong Kong Co., Ltd
03.2008 - 03.2013
- Handling purchase order, invoice & related purchasing records such as material, price, inventory & delivery records
- Monitoring the delivery schedule to meet customer request, process custom declaration process by using Tradelink
- Prepare monthly sales and inventory management report for management review.
- Handle end-to-end logistics operation procedure from booking, sales invoices generation, logistic cost checking, data system input and make negotiation with warehouse and forwarder where necessary
PROCUREMENT COORDINATOR
Cheung Kong Crystal Enterprises Co., Ltd
05.2007 - 03.2008
- Handle procurement tasks including office materials and site tools items by negotiating with suppliers and conducting quote comparison
- Arrange order requests from the team and resolve issues efficiently
- Handle import and export shipments by using effective declaration tools like Tradelink
- Coordinate with service providers & internal parties to arrange material deliveries
SALES COORDINATOR
Win-Chance Metal Factory Limited
04.2005 - 05.2007
- Assist in sourcing & procurement works
- Communicate with manufacturers, organize product information, and track the progress of samples and goods
- Support sales team for delivery, contact with suppliers and forwarders Prepare sales quotation
- Provide clerical and administrative support
Customer Service Assistant
IDS (Hong Kong) Ltd
04.2003 - 01.2005
- Answering enquiries from customer
- Handling complaint calls
- Orders follow up
Administractive Assistant
IDS (Hong Kong) Ltd
01.2002 - 04.2003
- Orders follow Up
- Issue sales order, debit note & credit note
- Arrange goods return
Clerk
IDS (Hong Kong) Ltd
02.2001 - 12.2001
- Handling order form sales
- Data entry, filing
Shipping Clerk
Chun Kuen Industrial Limited
08.2000 - 02.2001
- Arrange shipment
- Order follow up with factory & local customer
Education
Higher Certificate in Accountancy - PTE
Hong Kong Institute of Vocational Education
09.2004 - 06.2006
Higher Diploma in Business Administration – PTE
VTC School of Business And Information Systems
09.2006 - 06.2008
Certificate in Accountancy - PTE
Hong Kong Institute of Vocational Education
09.2002 - 06.2004
S.5 (Repeat)
Tuen Mun Government Evening Secondary School
09.1998 - 04.1999
S1-S5
Tung Wah Group of Hospitals Sun Hoi Directors' Col
09.1993 - 04.1997
Skills
Strong Problem solving skills
Good Negotiation skills
Strong time-management skills
Customer relationship management
Multitasking
MS office
Computer Knowledge:
MS Office (including v-lookup & pivot table), Lotus Note, Tradelink Declaration
Expected Salary:
HK$24,000.00
Availability:
Immediately
Timeline
CUSTOMER SERVICE EXECUTIVE
Starteam Global Limited
02.2022 - 11.2024
SALES & ADMIN OFFICER
Win-Chance Metal Factory Limited
04.2013 - 11.2022
PROCUREMENT COORDINATOR
Panasonic Procurement Hong Kong Co., Ltd
03.2008 - 03.2013
PROCUREMENT COORDINATOR
Cheung Kong Crystal Enterprises Co., Ltd
05.2007 - 03.2008
Higher Diploma in Business Administration – PTE
VTC School of Business And Information Systems
09.2006 - 06.2008
SALES COORDINATOR
Win-Chance Metal Factory Limited
04.2005 - 05.2007
Higher Certificate in Accountancy - PTE
Hong Kong Institute of Vocational Education
09.2004 - 06.2006
Customer Service Assistant
IDS (Hong Kong) Ltd
04.2003 - 01.2005
Certificate in Accountancy - PTE
Hong Kong Institute of Vocational Education
09.2002 - 06.2004
Administractive Assistant
IDS (Hong Kong) Ltd
01.2002 - 04.2003
Clerk
IDS (Hong Kong) Ltd
02.2001 - 12.2001
Shipping Clerk
Chun Kuen Industrial Limited
08.2000 - 02.2001
S.5 (Repeat)
Tuen Mun Government Evening Secondary School
09.1998 - 04.1999
S1-S5
Tung Wah Group of Hospitals Sun Hoi Directors' Col
09.1993 - 04.1997
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