Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yau SzeMan

Kowloon,KKC

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.

Overview

2
2
Certifications
11
11
years of professional experience

Work History

Retail Sales Associate

Estee Lauder
11.2009 - 01.2012
  • Enhanced customer experience through personalized product recommendations and consultations.
  • Managed inventory levels, ensuring stock availability and proper merchandising of products.
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Demonstrated product knowledge to educate clients on skincare and makeup applications.
  • Managed inventory levels, ensuring optimal stock availability for high-demand products.

Part Time Sales

L'occitane
12.2008 - 06.2009
  • 1. Engaged customers in product sales
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.

Sales Coordinator

Pacifictrends U-I Ltd.
07.2008 - 10.2008
  • 1. Trading

Sales & Marketing

Family Learning Association
04.2008 - 06.2008
  • 1. Selling
  • 2. Marketing

Retail

Color Gain Limited
08.2004 - 03.2008
  • 1. Selling

Retail

Protrek Company Limited
03.2001 - 08.2002
  • 1. Engaged customers in sales discussions to identify needs
  • Refreshed [Type] stock in retail shops to keep displays filled.

Part Time Sales

Gifland
12.2000 - 01.2001
  • 1. Promoted products to customers
  • Worked flexible hours across night, weekend, and holiday shifts.

Education

Form 5 Graduates -

Helen Liang Memorial Secondary School
08-2000

English and Hospitality

Holmesglen Institute of TAFE
01-2004

Skills

Bilingual Customer Support

Customer service

Positive Customer Engagement

Adaptability in Sales

Verbal communication

Multilingual communication

Language (Written): Chinese, English

Office software proficiency

3 Adaptability in Sales

Self-motivated and interpersonal

5 Positive Customer Engagement

Certification

Certificate course in travel & tourism studies: 2004-03-04 – 2004-04-15

Timeline

Retail Sales Associate

Estee Lauder
11.2009 - 01.2012

Part Time Sales

L'occitane
12.2008 - 06.2009

Sales Coordinator

Pacifictrends U-I Ltd.
07.2008 - 10.2008

Sales & Marketing

Family Learning Association
04.2008 - 06.2008

Retail

Color Gain Limited
08.2004 - 03.2008

Retail

Protrek Company Limited
03.2001 - 08.2002

Part Time Sales

Gifland
12.2000 - 01.2001

English and Hospitality

Holmesglen Institute of TAFE

Form 5 Graduates -

Helen Liang Memorial Secondary School
Yau SzeMan