Admin Word, Excel, Powerpoint
Yau Hei Kit, Gary
Professional Service Consultant
Kwung Tong,Hong Kong,NTP
Summary
Self-motivated and entrepreneur-minded customer-oriented professionals with 3+ years of experience providing efficient solutions and proper support to customers. Experienced in cross-functionality team collaboration and strategic planning.
Eager to develop spectacular experience and services to customers. Constantly received upward of 90% positive review from customers.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Professional Service Consultant
Fujifilm Business Innovation HK
Hong Kong, Hong Kong
01.2022 - Current
- Responsible for participating in pre-sales strategic planning as well as demonstrating the solutions.
- Led projects with team of 5 and delivered services with over 90% satisfaction rating from customers.
- Helped conduct interviews with key business users to collect information on business processes and user requirements.
- Working with a cross-department team of 7 to identify new business opportunities with actionable solutions and plan for future growth.
- Developed new skills, conducted research and gathered information from multiple sources to provide efficient service to customers.
Customer Success Specialist
GoBuddy Asia
Hong Kong, Hong Kong
06.2020 - 10.2021
- Communicated clients' issues/ideas with the internal team. Helps to identify the most valuable functions. Ultimately increase customers' lifetime value & improve sales performance by 25%.
- Coordinated team of 5 to support customer-related tasks, reducing recruitment cost and centralized team management.
- Managed 50+ customers' portfolio & projects, perform initial on-boarding & on-going tasks, ensuring ensuring strong adoption and close interaction of customers lifetime.
- Develop and execute comprehensive engagement strategy to maintain high customer satisfaction.
Business Development Specialist
GoBuddy Asia
Hong Kong, Hong Kong
11.2019 - 06.2020
- Identified potential new business lines with market & competitor analysis. Increase in 2x sales target.
- Involved in qualifying new leads and closing deals, work closely with teammates to make sure to win deals.
- Expanded customers base by identifying needs, developing solutions and delivering client-centered products.
Co-founder
Gift-to-Take
Hong Kong, Hong Kong
04.2016 - 01.2018
- Build & aligned organizational objectives, including bushiness plan & product wireframe to get shortlisted on several startup program. Elevator World Tour Hong Kong & Rise Exhibition e.t.c.
- Identified and attracted potential investors of HKD 300,000 angel rounds.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Education
Bachelor of Science - Chemical & Biomolecular Engineering
Hong Kong University of Science & Technology
Hong Kong 09.2012 - 09.2018
Skills
Project Management
Software
Collaboration Asana, Airtable
Design Figma, Wix, Canva
RPA MS Power Platform, UiPath
Timeline
Professional Service Consultant
Fujifilm Business Innovation HK
01.2022 - Current
Customer Success Specialist
GoBuddy Asia
06.2020 - 10.2021
Business Development Specialist
GoBuddy Asia
11.2019 - 06.2020
Co-founder
Gift-to-Take
04.2016 - 01.2018
Bachelor of Science - Chemical & Biomolecular Engineering
Hong Kong University of Science & Technology
09.2012 - 09.2018