Admin Word, Excel, Powerpoint
Yau Hei Kit, Gary
Professional Service Consultant
Kwung Tong,Hong Kong,NTP
Summary
Self-motivated and entrepreneur-minded customer-oriented professionals with 3+ years of experience providing efficient solutions and proper support to customers. Experienced in cross-functionality team collaboration and strategic planning.
Eager to develop spectacular experience and services to customers. Constantly received upward of 90% positive review from customers.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Professional Service Consultant
Fujifilm Business Innovation HK
Hong Kong, Hong Kong
01.2022 - Current
- Responsible for participating in pre-sales strategic planning as well as demonstrating the solutions.
- Led projects with team of 5 and delivered services with over 90% satisfaction rating from customers.
- Helped conduct interviews with key business users to collect information on business processes and user requirements.
- Working with a cross-department team of 7 to identify new business opportunities with actionable solutions and plan for future growth.
- Developed new skills, conducted research and gathered information from multiple sources to provide efficient service to customers.
Customer Success Specialist
GoBuddy Asia
Hong Kong, Hong Kong
06.2020 - 10.2021
- Communicated clients' issues/ideas with the internal team. Helps to identify the most valuable functions. Ultimately increase customers' lifetime value & improve sales performance by 25%.
- Coordinated team of 5 to support customer-related tasks, reducing recruitment cost and centralized team management.
- Managed 50+ customers' portfolio & projects, perform initial on-boarding & on-going tasks, ensuring ensuring strong adoption and close interaction of customers lifetime.
- Develop and execute comprehensive engagement strategy to maintain high customer satisfaction.
Business Development Specialist
GoBuddy Asia
Hong Kong, Hong Kong
11.2019 - 06.2020
- Identified potential new business lines with market & competitor analysis. Increase in 2x sales target.
- Involved in qualifying new leads and closing deals, work closely with teammates to make sure to win deals.
- Expanded customers base by identifying needs, developing solutions and delivering client-centered products.
Co-founder
Gift-to-Take
Hong Kong, Hong Kong
04.2016 - 01.2018
- Build & aligned organizational objectives, including bushiness plan & product wireframe to get shortlisted on several startup program. Elevator World Tour Hong Kong & Rise Exhibition e.t.c.
- Identified and attracted potential investors of HKD 300,000 angel rounds.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Education
Bachelor of Science - Chemical & Biomolecular Engineering
Hong Kong University of Science & Technology
Hong Kong 09.2012 - 09.2018
Skills
Project Management
undefinedSoftware
Collaboration Asana, Airtable
Design Figma, Wix, Canva
RPA MS Power Platform, UiPath
Timeline
Professional Service Consultant
Fujifilm Business Innovation HK
01.2022 - Current
Customer Success Specialist
GoBuddy Asia
06.2020 - 10.2021
Business Development Specialist
GoBuddy Asia
11.2019 - 06.2020
Co-founder
Gift-to-Take
04.2016 - 01.2018
Bachelor of Science - Chemical & Biomolecular Engineering
Hong Kong University of Science & Technology
09.2012 - 09.2018
Similar Profiles
Phil TorrPhil Torr
Pre-Sales Analyst at Fujifilm Business Innovation NZPre-Sales Analyst at Fujifilm Business Innovation NZ
Tan Lok WenTan Lok Wen
SUPPORT CENTRE SENIOR MANAGER （OCEANIA OPERATION) at Fujifilm Business Innovation (Malaysia) Sdn BhdSUPPORT CENTRE SENIOR MANAGER （OCEANIA OPERATION) at Fujifilm Business Innovation (Malaysia) Sdn Bhd
NUR HAFIZAH BT ASMANNUR HAFIZAH BT ASMAN
Technical Support Executive at Fujifilm Business Innovation Sdn.Bhd.Technical Support Executive at Fujifilm Business Innovation Sdn.Bhd.