Yat On Wong
Customer Service Skin
Cheung Sha Wan,KSS
Summary
Results-driven Senior Service Advisor with 20+ years in the automotive industry. Proven expertise in customer service, team mentoring, and operational efficiency. Committed to enhancing client satisfaction through effective training and process improvements.
Overview
33
33
years of professional experience
Work History
Senior Service Advisor
Zungfu Company Limited
10.2004 - 02.2025
- Mentored junior advisors, enhancing team performance and customer service quality.
- Led initiatives to streamline service processes, improving operational efficiency and client satisfaction.
- Developed training materials for new hires, fostering a knowledgeable and skilled workforce.
- Analyzed customer feedback to implement improvements in service delivery and client engagement strategies.
Service Advisor
Ankor Service Ltd
03.1999 - 09.2004
- Provided expert assistance in diagnosing customer vehicle issues and recommending appropriate service solutions.
- Coordinated service appointments and managed customer inquiries to enhance overall satisfaction.
- Developed strong relationships with clients, ensuring effective communication throughout service processes.
- Mentored junior staff on best practices for customer engagement and service delivery excellence.
Electrician
GEC Alsthom Transport HK Ltd
05.1997 - 03.1998
- Installed and repaired electrical systems in residential and commercial settings.
- Conducted routine inspections to ensure compliance with safety regulations.
- Diagnosed electrical issues using advanced troubleshooting techniques and tools.
Forman
Yung Kee Engineering Ltd
06.1996 - 01.1997
- Supervised daily operations, ensuring adherence to safety protocols and project timelines.
- Coordinated workflow among crew members to enhance productivity and efficiency on-site.
- Implemented quality control measures, reducing rework and improving overall job site performance.
Technician
New T&T Hong Kong Limited
07.1995 - 05.1996
Contractor
Great Source Engineering Ltd
04.1994 - 06.1995
Technician
Hongkong Telecom
03.1992 - 04.1994
Education
Foundation Diploma - Foundation Diploma
04.2001 -
Skills
Automotive industry experience
Customer service expertise
Exceptional communication
Team management
Timeline
Senior Service Advisor - Zungfu Company Limited
10.2004 - 02.2025
IVE - Foundation Diploma, Foundation Diploma
04.2001 -
Service Advisor - Ankor Service Ltd
03.1999 - 09.2004
Electrician - GEC Alsthom Transport HK Ltd
05.1997 - 03.1998
Forman - Yung Kee Engineering Ltd
06.1996 - 01.1997
Technician - New T&T Hong Kong Limited
07.1995 - 05.1996
Contractor - Great Source Engineering Ltd
04.1994 - 06.1995
Technician - Hongkong Telecom
03.1992 - 04.1994