Summary
Overview
Work History
Education
Skills
Timeline
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Yat Hei Cheung

Summary

Diligent student with strong communication and organizational skills seeking an opportunity to apply knowledge gained through coursework and extracurricular activities in a professional setting.

Overview

2
2
years of post-secondary education

Work History

Restaurant Server (Internship Program)

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4 2023 - 06.2023
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Collected payment and offered receipts to complete transactions.
  • Resolved guest enquires and complaints to maintain complete customer satisfaction

Telephone Operator (Internship Program)

Hotel Icon
01.2023 - 03.2023
  • Assisted in handling a high volume of incoming calls and accurately transferred them to the appropriate department
  • Recorded detailed information from callers and provided accurate messages to staff members.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.

Education

Bachelor of Science (BSc) (Hons) in Hotel Management -

The Hong Kong Polytechnic University
09.2022 - Current

Associate Degree Scheme in Business. Bachelor of International Hospitality and Attractions Management - undefined

College of Professional And Continuing Education
09.2020 - 2022.05

Skills

Relationship Management

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Timeline

Telephone Operator (Internship Program)

Hotel Icon
01.2023 - 03.2023

Bachelor of Science (BSc) (Hons) in Hotel Management -

The Hong Kong Polytechnic University
09.2022 - Current

Associate Degree Scheme in Business. Bachelor of International Hospitality and Attractions Management - undefined

College of Professional And Continuing Education
09.2020 - 2022.05

Restaurant Server (Internship Program)

Hotel Icon
4 2023 - 06.2023

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Yat Hei Cheung