Yat Hei Cheung
Summary
Diligent student with strong communication and organizational skills seeking an opportunity to apply knowledge gained through coursework and extracurricular activities in a professional setting.
Overview
2
2
years of post-secondary education
Work History
Restaurant Server (Internship Program)
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4 2023 - 06.2023
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Collected payment and offered receipts to complete transactions.
- Resolved guest enquires and complaints to maintain complete customer satisfaction
Telephone Operator (Internship Program)
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01.2023 - 03.2023
- Assisted in handling a high volume of incoming calls and accurately transferred them to the appropriate department
- Recorded detailed information from callers and provided accurate messages to staff members.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
Education
Bachelor of Science (BSc) (Hons) in Hotel Management -
The Hong Kong Polytechnic University
09.2022 - Current
Associate Degree Scheme in Business. Bachelor of International Hospitality and Attractions Management - undefined
College of Professional And Continuing Education
09.2020 - 05.2022
Skills
Relationship Management
Teamwork and Collaboration
Effective Communication
Timeline
Telephone Operator (Internship Program)
Hotel Icon
01.2023 - 03.2023
Bachelor of Science (BSc) (Hons) in Hotel Management -
The Hong Kong Polytechnic University
09.2022 - Current
Associate Degree Scheme in Business. Bachelor of International Hospitality and Attractions Management - undefined
College of Professional And Continuing Education
09.2020 - 05.2022
Restaurant Server (Internship Program)
Hotel Icon
4 2023 - 06.2023